Hybrid Case Manager, Medicare Assistance

at Communication Service for the Deaf (CSD)

• Job title: Case Manager, Medicare Assistance
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Reno, United States

About the role

• Case Manager providing individualized support to Deaf and Hard of Hearing adults in Medicare Assistance Program. Focus on case management, advocacy, and access to healthcare and resources.

Responsibilities

• The Case Manager provides individualized support to Deaf, DeafBlind, Hard of Hearing, and DeafDisabled adults through the Access to Services (ATS) Program and Medicare Assistance Program (MAP), focusing on case management, advocacy, and long-term service retention.
• This role ensures that clients have sustained access to healthcare, Medicare benefits, housing, employment, and financial assistance by addressing barriers and fostering self-advocacy skills.
• Provide individualized case management through regular check-ins and follow-up support.
• Deliver tailored Medicare counseling, including enrollment support, plan comparison, and coverage optimization.
• Advocate for client eligibility and participation in healthcare, housing, financial assistance, and social service programs.
• Assist clients in resolving issues with Medicare benefits, claims, billing, denials, or appeals.
• Provide crisis intervention and immediate problem-solving to address urgent needs.
• Coordinate transportation, childcare, and other logistical support to prevent service interruptions.
• Collaborate with the Program Manager, Program Coordinators, call center representatives, and service navigators to ensure continuity of care and successful client outcomes.

Requirements

• Bachelor's degree in Human Services, Social Work, Gerontology, Rehabilitation Counseling, or a related field; equivalent experience may be considered.
• Minimum of two (2) years of experience in case management, client advocacy, or social services.
• Experience working with Deaf, Hard of Hearing, or IDD populations strongly preferred.
• Experience in Medicare counseling, benefits navigation, or healthcare access programs preferred.
• Experience in community-based programs, healthcare navigation, or service coordination.
• Willingness to obtain Medicare Assistance Program certification within six (6) months of hire.
• Valid driver's license and reliable transportation required.
• Flexibility to work on occasional evenings or weekends for outreach or client needs.

Benefits

• Flexible work arrangements
• Professional development