About the role

  • Collaborate to create performance improvement plans to carrier and track improvement to plan
  • Work to continuously improve carrier management processes
  • Manage carrier rates, lane bids and maintains master rate file
  • Responsible for rate and invoice exception management in conjunction with the internal customer account team
  • Publish and interpret carrier scorecards and service metrics
  • Act as carrier escalation point to assist with the resolution of any open issues
  • May participate in procurement projects including, but not limited to, data extraction, analysis, formatting, and presentation of rates and data related to pricing requests

Requirements

  • Minimum 4 years of carrier or project management experience in a logistics environment, ideally within 4PL/3PL
  • Excellent communication skills in English, with the ability to engage effectively with executive-level stakeholders
  • Strong analytical and problem-solving skills, combined with a continuous improvement mindset and a focus on process optimization
  • Ability to travel up to 10% in Europe.
  • Professional experience in Procurement, carrier sales, transportation, logistics, and/or Supply Chain
  • Exceptional facilitation skills including but not limited to relationship management, presentation, documentation and accountability
  • Strong negotiation and conflict resolution skills
  • Demonstrated ability to communicate with various levels within customer
  • Ability to identify, understand and execute based on market trends and pricing strategies
  • Proficient in Microsoft Office Suite of programs
  • Values a diverse and inclusive work environment.

Benefits

  • Real opportunities to grow your talent in a fast-moving, global organization
  • A fun, open, and inclusive workplace that encourages innovative thinking
  • Possibility to develop your language skills in our multilingual offices
  • Opportunities for professional growth with access to training platforms
  • Flexible work arrangements to support a healthy work-life balance
  • Comprehensive benefits: competitive salary and performance-based bonuses, Employee Assistance Program (EAP), Employee Stock Purchase Plan (ESPP) after one year of employment, Travel allowance.

Job title

Carrier Manager

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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