Carrier Manager managing customer carriers and improving logistics performance. Collaborating with internal teams and acting as customer representatives to carriers.
Responsibilities
Collaborate to create performance improvement plans to carrier and track improvement to plan
Work to continuously improve carrier management processes
Manage carrier rates, lane bids and maintains master rate file
Responsible for rate and invoice exception management in conjunction with the internal customer account team
Publish and interpret carrier scorecards and service metrics
Act as carrier escalation point to assist with the resolution of any open issues
May participate in procurement projects including, but not limited to, data extraction, analysis, formatting, and presentation of rates and data related to pricing requests
Requirements
Minimum 4 years of carrier or project management experience in a logistics environment, ideally within 4PL/3PL
Excellent communication skills in English, with the ability to engage effectively with executive-level stakeholders
Strong analytical and problem-solving skills, combined with a continuous improvement mindset and a focus on process optimization
Ability to travel up to 10% in Europe.
Professional experience in Procurement, carrier sales, transportation, logistics, and/or Supply Chain
Exceptional facilitation skills including but not limited to relationship management, presentation, documentation and accountability
Strong negotiation and conflict resolution skills
Demonstrated ability to communicate with various levels within customer
Ability to identify, understand and execute based on market trends and pricing strategies
Proficient in Microsoft Office Suite of programs
Values a diverse and inclusive work environment.
Benefits
Real opportunities to grow your talent in a fast-moving, global organization
A fun, open, and inclusive workplace that encourages innovative thinking
Possibility to develop your language skills in our multilingual offices
Opportunities for professional growth with access to training platforms
Flexible work arrangements to support a healthy work-life balance
Comprehensive benefits: competitive salary and performance-based bonuses, Employee Assistance Program (EAP), Employee Stock Purchase Plan (ESPP) after one year of employment, Travel allowance.
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