Responsible for the development of new and revised systems and procedures for major technology projects to assure business requirements are met.
Serves as a liaison with functional departments to assure successful regional, field and/or contact center implementations.
Actively seeks ways to apply technology to business processes, including analysis and reporting of data and other sales metrics.
Research and provide information on technical trends and competitive practices relative to the business.
Responsible for research, planning, and deployment projects for all companies of the Farmers Insurance Group; insures proper development and maintenance of all field staff and agent technology/process standards; insures that proper capacity reporting and planning takes place for all short and long term planned and proposed projects.
Assists the Business Technology Director in coaching, guiding and developing other personnel as assigned.
Requirements
6 years professional level job in Business Technology, Marketing, or Distribution.
Supervisory experience.
Must have strong knowledge and understanding of insurance industry vendor technology and capabilities including but not limited to lead management, customer relationship management and agency management vendor systems and communication platforms, along with their integration with carriers.
Candidate should have strong understanding of the insurance customer lifecycle and use of technology to optimize agency operations.
Candidate must have experience with product roadmaps, data analysis and strong oral and written communications skills; this includes the ability to present insights via Excel, Powerpoint and/or other tools.
Ideal candidate would also possess experience in vendor negotiation/contracts.
High school diploma or equivalent required. Bachelor’s degree preferred.
Benefits
Competitive salary commensurate with experience, qualifications and location.
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