Lead process mapping and analysis efforts to understand current state processes, identify gaps, inefficiencies, and areas for improvement in aftermarket and service businesses
Provide process leadership and support to project management, develop policies, procedures, and standards based on Aftermarket and Services operations
Develop detailed process documentation, including process maps, SOPs, and business requirements documents
Lead change projects, developing and implementing various ERP solutions and business processes
Collaborate with cross-functional teams to design and implement optimized business processes that drive efficiency and effectiveness
Identify and analyze opportunities for improvement of existing processes to increase efficiency and customer satisfaction
Collaborate with various stakeholders to design and implement effective aftermarket and service processes within the ERP system
Ensure the right training, resources, and tools for effective work.
Requirements
Extensive experience in aftermarket and service operations within a product-oriented company
Proven track record in best practices and process optimization
Training and experience in project management, change management, implementation of aftermarket and service processes, and systems management is considered a plus.
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