Conduct detailed business process analysis to identify improvement opportunities
Collaborate with stakeholders to understand business requirements and challenges
Document current business processes and propose enhancements using process mapping and workflow analysis
Evaluate and recommend tools and technologies for process improvement, conducting cost-benefit analyses to justify investments
Recommend where AI solutions and automation tools can optimize workflows and reduce operational costs, measuring ROI and presenting findings to stakeholders
Facilitate training sessions for employees on new processes and systems to ensure smooth implementation
Stay informed about the latest advancements in process improvement methodologies, AI trends, and automation technologies to drive continuous improvement
Leverage expertise in process improvement methodologies and present findings to stakeholders
Requirements
Bachelor’s degree in Business Administration, Operations Management, or a related field (equivalent experience may substitute)
2+ years of experience as a Business Process Analyst or similar role
Strong analytical and problem-solving skills
Excellent communication and presentation abilities
Proficient with process mapping and workflow analysis tools
Knowledge of AI applications and automation technologies
Familiarity with change management and lean process principles, data-driven methodologies, and tools preferred
Preferred certifications: CBPP, CBAP, Six Sigma Green/Black Belt, PMI-PBA, or Lean Certification (considered a plus)
Must be authorized to work in the United States without the need for current or future sponsorship
Associates living within 30 miles of an office may be eligible for hybrid work (remote part of the week)
Benefits
medical
dental
vision
HSA and FSA
generous earned time off
401K/student loan repayment
life insurance & AD&D insurance
employee assistance program
employee stock purchase program
tuition reimbursement
performance-based incentive pay
short- and long-term disability
robust wellness program
hybrid work option allowing remote work part of the week for those within 30 miles of an office
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