Business Analyst driving requirements gathering and improvement of business processes at the Department of Veterans' Affairs. Involvement in stakeholder engagement, strategy development, and analytics.
About the role
- Insights Analyst at Meltwater, contributing to bespoke reports for clients. Collaborating with teams to deliver media analysis and actionable insights on projects.
Responsibilities
- Prioritise and manage all alerting and reporting requirements when on shift
- Uphold the Service-Level Agreements established with the client, particularly factual accuracy, formatting and turnaround times
- Translate and summarise news articles and/or TV/radio broadcasts from Tamil into English
- Combine the summaries of news articles with the same topic for a daily morning report for the client
- Create process efficiencies through automation, particularly through Google Sheets equations and scripts
- You will work on shift hours as the team executes monitoring operations across four shifts at the timings indicated below (8 hours + 1 hour break): Shift 1: 0330hrs - 1230hrs Shift 2: 0900hrs - 1800hrs Shift 3: 1530hrs - 0030hrs Shift 4: 2000hrs - 0500hrs
Requirements
- 0-2 years of relevant work experience (client-facing roles are advantageous).
- Exceptional written and verbal communication skills in English, with a particular emphasis on proficient report writing in English.
- Proficiency in Microsoft PowerPoint & Excel, including PivotTable, VLOOKUP, and similar functions.
- Meticulous attention to detail, adept at handling recurring tasks and ensuring data integrity.
- Proficient report writing skills, covering both qualitative and quantitative aspects.
- Customer-focused mindset with a commitment to exceptional client servicing.
- Critical thinking skills, facilitating insights derived from data analysis.
- Strong interest in current affairs, mainstream media, and social media trends.
- Comfortable working autonomously and collaborating effectively with remote team members, including reporting to managers situated in distant locations.
- A keen interest in learning, adaptability, and resilience in a dynamic work environment.
- Excellent written and verbal communication skills in Malay and English for the purpose of translation.
- Willingness to embrace the best of both worlds with our hybrid work schedule.
Benefits
- Enjoy flexible paid time off options for enhanced work-life balance.
- Comprehensive health insurance tailored for you, complete with an annual health check.
- Special discount on selected restaurants/shops through our food delivery partner.
- Employee assistance programs cover mental health, legal, financial, wellness, and behaviour areas to ensure your overall well-being.
- Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
- Energetic work environment with a hybrid work style, providing the balance you need.
- Benefit from our family leave program, which grows with your tenure at Meltwater.
- Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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