Business Process Senior Associate managing transactions and analysis for the Insurance Operations team. Requires data/BPO experience and basic MS office proficiency in a flexible work environment.
About the role
- Resource Analyst supporting Aera Technology's global professional services team based in Pune, optimizing resources for project delivery and operational efficiency.
Responsibilities
- Set-up of project workspaces within our PSA based on the Statements of Work (SOW) and the project matrix provided by the Professional Services Team.
- Allocate resources to the project-based SOW and/or client requirements, including resource notification assignment and set-up.
- Coordinate with Regional Services Directors, Development Managers, and Engagement Managers to ensure timely project scheduling, resource allocation, timely delivery and project budget/margin.
- Monitor resources time entries, make corrections when required and ensure timely submission for Billing.
- Validate and own the data Professional Services Automation tool (PSA), including all reporting updates and requirements.
- Prepare month-end reports, including billing, utilization, project profitability, non-billable project approval/tracking.
- Assist in maintaining a skills matrix within our Professional Services Automation (PSA) system
- Maintain and update comprehensive documentation of processes and procedures.
- Track and report on key performance indicators to evaluate the success of implemented changes and identify areas for further optimization.
Requirements
- 1-3 years of relevant experience in a professional services and/or operations environment.
- Bachelor’s degree in business administration or a related field.
- Exceptional oral and written communication skills.
- A self-motivated individual who takes full ownership of his/her work and demonstrates a strong drive for results.
Benefits
- comprehensive medical
- Group Medical Insurance
- Term Insurance
- Accidental Insurance
- paid time off
- Maternity leave
- unlimited access to online professional courses for both professional and personal development
- people manager development programs
- flexible working environment
- fully-stocked kitchen with a selection of snacks and beverages
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Business Process Owner at USAA managing complex process improvement initiatives. Collaborating with stakeholders to enhance operational performance and implement strategic process changes.
Senior Manager for Business Systems Consulting at Elliott Davis assisting clients in business systems optimization. Leading projects, managing teams, and enhancing overall business process efficacy.
Senior Claims Business Process Engineer managing cross - functional process improvements in P&C Claims. Driving operational efficiency and serving as a trusted advisor to executives across various fields.
Project Co - ordinator managing client - site operations and facilitating moves in a fast - paced environment. Supporting workplace operations and ensuring smooth project delivery for JLL.
Senior Manager of Internal Operations at CVS Health driving operational effectiveness and building community partnerships. Leads projects and develops team capabilities for workforce development.
Business Process Owner optimizing talent processes for USAA. Requires expertise in process management, risk assessment, and talent strategy alignment while based in designated US locations.
Senior Business Operations Consultant leading digital transformation projects for enhanced patient experiences at Cedars - Sinai. Collaborating with teams on strategic initiatives in a hybrid work environment.
Business Process Consultant at D - Trust GmbH responsible for methodical and operational process management. Involves development and optimization of process standards in Berlin.
Lead global IBP transformation for GE HealthCare through advanced technologies and collaboration. Drive planning excellence and innovation across functions to enhance business operations.