Senior Manager overseeing operations for Pivotal Health's AI - driven reimbursement platform. Responsible for scaling operations, team management, and cross - functional collaboration.
About the role
- Resource Analyst supporting Aera Technology's global professional services team based in Pune, optimizing resources for project delivery and operational efficiency.
Responsibilities
- Set-up of project workspaces within our PSA based on the Statements of Work (SOW) and the project matrix provided by the Professional Services Team.
- Allocate resources to the project-based SOW and/or client requirements, including resource notification assignment and set-up.
- Coordinate with Regional Services Directors, Development Managers, and Engagement Managers to ensure timely project scheduling, resource allocation, timely delivery and project budget/margin.
- Monitor resources time entries, make corrections when required and ensure timely submission for Billing.
- Validate and own the data Professional Services Automation tool (PSA), including all reporting updates and requirements.
- Prepare month-end reports, including billing, utilization, project profitability, non-billable project approval/tracking.
- Assist in maintaining a skills matrix within our Professional Services Automation (PSA) system
- Maintain and update comprehensive documentation of processes and procedures.
- Track and report on key performance indicators to evaluate the success of implemented changes and identify areas for further optimization.
Requirements
- 1-3 years of relevant experience in a professional services and/or operations environment.
- Bachelor’s degree in business administration or a related field.
- Exceptional oral and written communication skills.
- A self-motivated individual who takes full ownership of his/her work and demonstrates a strong drive for results.
Benefits
- comprehensive medical
- Group Medical Insurance
- Term Insurance
- Accidental Insurance
- paid time off
- Maternity leave
- unlimited access to online professional courses for both professional and personal development
- people manager development programs
- flexible working environment
- fully-stocked kitchen with a selection of snacks and beverages
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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