Service Delivery Manager leading complex, high - visibility projects at DEFEND, ensuring customer success and effective project delivery while managing internal teams.
About the role
- Business Manager position at Vivo specializing in B2B customer engagement and sales management. Aiming to enhance the client experience and drive revenue growth.
Responsibilities
- Ensure achievement of sales and revenue targets;
- Identify opportunities to develop new business and customer solutions;
- Work daily to ensure customer satisfaction and improve the customer experience with Vivo;
- Conduct on-site visits to points of sale (POS) to ensure an improved experience for the customer portfolio with Vivo;
- Experience in sales processes and negotiation;
- Monitor and support store teams to improve B2B customer conversion
Requirements
- Completed higher education (degree certificate)
- Experience in sales, working with products and services;
- Proficiency in Microsoft Office (Word, Excel, PowerPoint);
- Team player with a sense of urgency;
- Experience managing partners and B2C stores
Benefits
- Choose the ideal benefit for you and your dependents through a digital platform with categories such as gym, meal and food vouchers (VR/VA), pharmacy assistance, health insurance, dental insurance and life insurance;
- Company mobile phone — a brand-new smartphone for you;
- Unlimited voice and data plan — yes, unlimited! On the best mobile network, now even faster with Vivo 5G;
- Exclusive Vivo offers with special discounts on fixed line, broadband, TV and apps;
- Eligible to receive an annual bonus or PPR (annual performance/profit-sharing program);
- Plan your future through a private pension plan;
- Have children? You are entitled to a subsidy to help with school, daycare or babysitter expenses;
- Work in an environment that respects your personality, style of dress and individuality — where you can be authentic. #BeYou
- Work remotely up to 2 days per week. #Mobility
- Flexible working hours;
- Enjoy a day off to celebrate your birthday;
- Participate in one of the largest corporate volunteer programs to help make a difference;
- Take advantage of our Educational Development Program offering partnerships with educational institutions at a discount, plus certifications and online courses;
- Grow your career through our Internal Recruitment Program, in Brazil or abroad — we operate in more than 17 countries! #VivoMyCareer
- Access a range of initiatives to improve your physical, emotional and social wellbeing. We offer #VivoWellbeing resources including consultations with nutritionists and psychologists, social services, telemedicine, and more;
- All our vacancies are open to people with disabilities and/or rehabilitated individuals. We have a culture that values diversity, differences and people’s potential! #VivoDiversity
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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