About the role

Business Analyst role at SS&C handling remediation incidents across Workplace Super business value chain. Collaborates with teams to restore impacted clients and improve processes.

Responsibilities

This role contributes to the successful remediation of incidents across the Workplace Super business value chain
Involves executing business analysis activities in line with defined methodologies and frameworks across several incidents simultaneously
Collaborate with the Remediation Team, Project Manager, Product Owners and numerous delivery partner, stakeholders across the business, in understanding the incident and planning its rectification/remediation
Work in a team of Business Analysts, Senior Business Analysts and Project Managers to ensure clients impacted by remediation incidents are reinstated to a position where they are in as good of a position as (if not better than) they would have been had the event not occurred
Collaborate with Project Managers, Business Analysts and Product Owners to understand what went wrong
Collate requirements to identify and remediate impacted clients (product rules)
Engage with internal data asset owners to procure source data
Manipulate and analyse complex data from disparate sources
Provide meaningful data, insights and recommendations to Senior Business Analysts, Project Managers and Remediation Incident Managers to enable decision making
Ensure quality and auditability of outputs through testing, peer review and process documentation
Provide input to developing tools and techniques to optimise remediation processes

Practical understanding and proven experience in the end-to-end event remediation lifecycle
Intermediate level working knowledge of super registry systems and processes
Working knowledge of contemporary business analysis methodologies, practices, techniques, and tools
Domain knowledge of corporate/retail super, pensions and group insurance: products, business processes
Capability to extract, manipulate and analyse data to meet requirements, infer insights and form recommendations for the business
Demonstrated ability to communicate very clearly (both written and verbal) with stakeholders of varying technical knowledge across the business
3+ years’ experience in Business Analyst role (remediation preferred)
Experience working in large financial service organisations (i.e., superannuation, investments, insurance) is preferred
Advanced proficiency in Microsoft Office suite of application
IT, Commerce or Finance related degree OR prior experience in a large-scale client remediation program
RG146 (Superannuation) compliance – Desirable
Business analysis certification (e.g. IIBA or PMI, PMBOK) – Desirable