External Workforce Management Analyst at Merkle driving operational excellence and data analysis. Collaborate with stakeholders for lifecycle management of external workforce resources.
About the role
- Business Analyst I responsible for project management and technical tasks. Contributing to and managing projects with a strong emphasis on stakeholder engagement and problem-solving.
Responsibilities
- Performs technical-based activities.
- Contributes to and manages projects.
- Uses deductive reasoning to solve problems and make recommendations.
- Interfaces with and influences key stakeholders.
- Leverages previous knowledge and expertise to achieve results.
- Ability to complete work self-guided.
- Attends meetings to record needed changes in service delivery processes and systems.
- Collects data from customers relating to systems and reports issues impacting service delivery.
- Documents basic business functional requirements.
- Obtains clarification from stakeholders for service delivery and/or system change needs.
- Assists with the collection of data required to compile project definitions and cost assessments.
- Helps to create project cost estimates by calculating work hours and required resources.
- Collects Service Level and Operating Metrics data for business operations reports.
- Develops basic knowledge of operating processes, user-based systems, and governing regulations.
- Performs other duties as assigned.
- Complies with all policies and standards.
Requirements
- Requires formal education with expertise in a professional, sales, or technical area.
- College or university degree required.
- Performs routine assignments.
- Develops skills by performing structured work assignments.
- Uses existing procedures to solve routine or standard problems.
- Receives instruction, guidance, and direction from others.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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