QA Analyst in hybrid role at EXFO, focusing on strategy and automation for testing solutions. Collaborating with development teams to ensure product quality and reliability.
About the role
- Business Analytics Consultant supporting strategic decision-making and problem-solving with analytics at EXL. Requires proficiency in Excel, Alteryx, SQL, Python, and Tableau/Power BI.
Responsibilities
- Perform advanced data analysis using Excel, Alteryx, SQL, JSON, and Python to support business initiatives.
- Design and maintain interactive dashboards and reports using Tableau or Power BI to communicate insights clearly and effectively.
- Conduct forecasting and scenario-based planning to support resource allocation, capacity planning, and strategic initiatives.
- Collaborate with stakeholders to understand business requirements and translate them into analytical solutions.
- Extract and transform data from various platforms (e.g., Salesforce, Genesys, InContact) to analyse customer and advisor interactions.
- Provide recommendations based on trends, variability, and performance metrics to optimize staffing and service levels.
- Support budgeting and long-term planning through data-driven staffing analysis and forecasting.
Requirements
- Bachelor’s or Master’s degree in Analytics, Data Science, Statistics, Engineering, or a related field
- 4+ years of experience in business analytics or consulting, with a focus on forecasting and strategic decision support
- Technical Proficiency in:
- - Excel for advanced data manipulation and modelling
- - Alteryx for ETL and workflow automation
- - SQL and JSON for data extraction and transformation
- - Python for scripting, forecasting, and statistical analysis
- - Tableau/Power BI for data visualization and dashboard development
- Strong problem-solving skills with the ability to derive insights from complex datasets
- Experience in forecasting techniques, capacity planning, and scenario modelling
- Ability to communicate findings in a clear, concise, and business-relevant manner
Benefits
- EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers.
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