Business Analyst evolving Voice of Customer program at Compass UOL. Analyzing data and leading strategic initiatives within a hybrid work environment.
About the role
- Business Analyst driving automation and process improvements at MassMutual. Collaborating with teams to enhance operational efficiency through RPA and AI initiatives.
Responsibilities
- Work closely with business teams to review processes and identify automation opportunities
- Lead the RPA team in feasibility analysis and prepare detailed documentation
- Collaborate with developers and testers for new automation implementations
- Maintain ongoing relationships with business and technology partners
Requirements
- Bachelor’s degree in Business Administration, Information Technology, Engineering, or a related field
- 5+ years of related experience in Business Analysis
- 2+ years of experience in process analysis / continuous improvement
- Proven experience in process analysis, process improvement, and RPA implementation
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work independently and collaboratively
Benefits
- Competitive salaries
- Incentive and bonus opportunities
- Inclusive and diverse culture
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