Business Analyst responsible for business process reengineering and stakeholder collaboration at iTech AG. Gathering requirements and documenting business processes in a hybrid remote environment.
Responsibilities
Responsible for business process reengineering including distillation of customer ideas into both as-is and to-be workflows and process recommendations
Work with customers or end users to gather requirements and document issues including leadership in small or medium-sized groups
Deliver ideas and recommendations as well as to achieve buy-in for a fundamental redesign of core business processes to achieve dramatic improvements in productivity, cycle times, and quality
Rethink existing processes to deliver more value to the customer
Support the review of "strategic demands" which identifies and documents the future capabilities required to enact the agency’s vision and mission
Responsible for documenting the business processes alignment with the IT modernization efforts
Develop government deliverables regularly including As-Is and To-Be process maps in Visio using standard Business Process Model and Notation (BPMN)
Synthesize ideas into high-level graphics and documents that will be used to brief business stakeholders and senior executives including PowerPoint and Word business cases
Elicit Business Requirements, writing user stories, and producing Business Cases
Work with IT management, product owners, and business stakeholders to deliver solutions that meet the needs of the business
Responsible for helping the government transition from outdated and under-utilized processes and technologies to high-volume transactional processes in a paperless future state
Requirements
4+ years with demonstrable experience working with customers or end users to gather requirements
3+ years of experience gathering and creating Business Requirements, Lean Business Cases, and Functional Requirement documents
3+ years of experience facilitating business stakeholder meetings and JAD sessions
2+ years of experience mapping business processes (BPMN)
Strong interpersonal skills with a proven track record of providing excellent customer service
Excellent writing and communication skills with attention to detail
Advanced Microsoft Visio, Word, Excel, and PowerPoint knowledge and skills
Bachelor’s degree in business administration, IT, or a related field
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