Hybrid Business Analyst III

at Yum! Center for Global Franchise Excellence

• Job title: Business Analyst III
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Ho Chi Minh, Vietnam

About the role

• Business Analyst leading agile team to enhance Byte Coach Product with strategic brand priorities and user experience. Collaborating on requirement gathering, user stories, and KPI monitoring in product development.

Responsibilities

• Lead Agile Scrum Team: Act as the Product Owner, collaborating with cross-functional team members to define and prioritize product backlog items aligned with business objectives.
• Requirements Gathering: Elicit, analyze, and document detailed functional and non-functional requirements for new features, enhancements, and integrations.
• User Story Development: Translate requirements into user stories with clear acceptance criteria, ensuring alignment with user needs and product goals.
• Stakeholder Communication: Work closely with internal stakeholders, including product management, marketing, and technical teams, to gather feedback, report on progress, and ensure expectations are managed effectively.
• Performance Metrics and KPI Monitoring: Develop and monitor KPIs, identifying actionable insights and recommending strategies to improve performance and user engagement.
• Continuous Improvement: Leverage agile principles to drive iterative development, ensuring regular product updates and optimizations based on user feedback and data analysis.
• Guidance and Mentorship: Guide less experienced team members, fostering a collaborative and high-performance team environment.

Requirements

• Education & Experience: Bachelor’s degree in Business, Computer Science, or a related field. Minimum of 5-7 years of experience in a business analysis or product management role, with a strong background in agile methodologies.
• Analytical Skills: Demonstrated ability to independently resolve complex issues, make sound judgments, and improve existing solutions.
• Technical Proficiency: Familiarity with mobile application development and experience with analytics tools for tracking KPIs in the restaurant or retail industry is preferred.
• Communication & Influence: Proven track record of effective communication with both technical and non-technical stakeholders, with the ability to represent the product team internally and externally.
• Problem Solving: Strong problem-solving skills with a focus on enhancing product functionality, user experience, and business impact.