Broker Relationship Development Manager managing relationships with insurance brokers to foster business opportunities. Ensuring strong performance of Arch Insurance through effective broker engagement and market analysis.
Responsibilities
Visiting and maintaining regular contact with brokers within the region to identify, nurture and develop new business opportunities and assist in the retention of existing business
Liaising with the Vice President, Strategy and Distribution to engage with national broker networks and provide an understanding of their business and strategies in the region
Working with the UKR Marketing and Product Managers to ensure a strong Arch Insurance presence and visibility in the region
Supporting the underwriting teams and provide proactive support for the resolution of broker issues, the achievement of regional profit objectives, retention of renewals etc.
Engaging Brokers in metric driven performance conversations with the ability to positively influence business outcomes, raising awareness of Arch propositions, seeking explanations for lost accounts etc.
Maintaining a thorough understanding of Arch Insurance products, level of coverage and unique selling points in comparison to competitors’ offerings
Assisting to monitor Arch performance in the region, identify issues and implement appropriate actions to remediate
Gathering, analysing and reporting market information and Broker feedback into the broader Arch Insurance business to provide genuine insight into new and/or emerging opportunities
Generate new business opportunities by supporting, organising or attending broker events, and building new relationships across the region
Ensure compliance with key regulatory and risk management responsibilities
Anticipating customer needs and championing initiatives to increase customer satisfaction to ensure the highest level of customer service while meeting production and business goals
Contributing towards the development of Arch sales collateral and business presentations
Documenting and reporting brokers meetings in a manner aligned to standard Arch Broker engagement processes
Reporting changes in the broker community within the region to ensure Arch has an accurate and current view
Requirements
Proven experience in the Insurance industry preferably from an Underwriting or Broking background
Strong analytical background to understand business dynamics and anticipate trends
Track record of building, managing and influencing broker relationships
Excellent written and interpersonal communication skills
Strong quantitative and qualitative skills, including experience in commercial insurance metrics
Attention to detail, ability to prioritise, meet deadlines and work under pressure
Capacity to contribute towards business planning and strategy development
Full Drivers licence
Minimum A level standard preferred
A minimum of 5 years’ experience developing business relationships in a commercial insurance environment
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