About the role

  • Provide day-to-day supervision, guidance, and support to Billing Department to ensure accurate and timely billing operations
  • Participate actively in the recruiting and hiring process, including interviewing and selecting qualified candidates
  • Oversee the onboarding and training of new employees to ensure they understand department processes, systems, and processes, systems, and performance expectations
  • Mentor and coach team members to foster professional growth, skill development and continuous improvement
  • Conduct regular performance evaluations, provide constructive feedback, and implement development plans as needed
  • Promote a positive, collaborative, and customer focused work environment aligned with organizational goals and values
  • Ensure team members comply with company policies, procedures, and regulatory requirements related to billing and customer data
  • Monitor daily performance, keeping them informed, and act as needed to align KPI’s
  • Ensure timely and accurate billing of 250,000+ water, fire and wastewater accounts
  • Manage meter reading and billing exceptions reports (i.e. Implausibles, Billing Outsorts, Invoicing Outsorts and EL31)
  • Establish and maintain work standards for quality and quantity of work with an emphasis on billing accuracy
  • Create and deliver various reports including daily and weekly productivity report
  • Assign or handle customer escalations when customers request supervisory review
  • Work closely with Customer Advocate on non-compliant accounts
  • Conduct weekly reviews of large account consumptions scheduled for billing to verify accuracy
  • Work collaboratively with various departments to support and maintain the Large Meter Program
  • Manage vacation calendar and approve timesheets
  • Maintain familiarity and compliance with applicable DPUC regulations, state and local statutes and Company regulations and policy
  • Identify and implement opportunities for improving billing processes
  • Other duties as assigned

Requirements

  • A minimum of five (5) years of billing experience in a leadership role
  • Excellent interpersonal communications skills, both oral and written
  • Excellent knowledge of personal computer operations; Microsoft Office (Word, Excel)
  • Proficient in SAP
  • Thorough understanding customer accounts receivable, billing processes, meter to cash processes
  • Independent decision making frequently required
  • Proven experience as a supervisor or in a similar management role
  • Experience overseeing daily operations, workflow, and productivity for a team

Benefits

  • Flexible work arrangements
  • Professional development

Job title

Billing Operations Supervisor

Job type

Experience level

Mid levelSenior

Salary

$80,400 - $95,500 per year

Degree requirement

Bachelor's Degree

Location requirements

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