Hybrid Billing Operations Supervisor

at Aquarion Water Company

• Job title: Billing Operations Supervisor
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $80,400 - $95,500 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Monroe, United States

About the role

• Billing Supervisor managing team and overseeing billing operations at Aquarion Water Company. Responsible for accurate and timely billing processes for water and fire accounts.

Responsibilities

• Provide day-to-day supervision, guidance, and support to Billing Department to ensure accurate and timely billing operations
• Participate actively in the recruiting and hiring process, including interviewing and selecting qualified candidates
• Oversee the onboarding and training of new employees to ensure they understand department processes, systems, and processes, systems, and performance expectations
• Mentor and coach team members to foster professional growth, skill development and continuous improvement
• Conduct regular performance evaluations, provide constructive feedback, and implement development plans as needed
• Promote a positive, collaborative, and customer focused work environment aligned with organizational goals and values
• Ensure team members comply with company policies, procedures, and regulatory requirements related to billing and customer data
• Monitor daily performance, keeping them informed, and act as needed to align KPI’s
• Ensure timely and accurate billing of 250,000+ water, fire and wastewater accounts
• Manage meter reading and billing exceptions reports (i.e. Implausibles, Billing Outsorts, Invoicing Outsorts and EL31)
• Establish and maintain work standards for quality and quantity of work with an emphasis on billing accuracy
• Create and deliver various reports including daily and weekly productivity report
• Assign or handle customer escalations when customers request supervisory review
• Work closely with Customer Advocate on non-compliant accounts
• Conduct weekly reviews of large account consumptions scheduled for billing to verify accuracy
• Work collaboratively with various departments to support and maintain the Large Meter Program
• Manage vacation calendar and approve timesheets
• Maintain familiarity and compliance with applicable DPUC regulations, state and local statutes and Company regulations and policy
• Identify and implement opportunities for improving billing processes
• Other duties as assigned

Requirements

• A minimum of five (5) years of billing experience in a leadership role
• Excellent interpersonal communications skills, both oral and written
• Excellent knowledge of personal computer operations; Microsoft Office (Word, Excel)
• Proficient in SAP
• Thorough understanding customer accounts receivable, billing processes, meter to cash processes
• Independent decision making frequently required
• Proven experience as a supervisor or in a similar management role
• Experience overseeing daily operations, workflow, and productivity for a team

Benefits

• Flexible work arrangements
• Professional development