MERA Regional Medical Operations Senior Manager leading medical operations across MERA region. Delivering high - quality operational support and solutions that enhance the strategic impact of Medical Affairs.
About the role
- Billing Supervisor managing team and overseeing billing operations at Aquarion Water Company. Responsible for accurate and timely billing processes for water and fire accounts.
Responsibilities
- Provide day-to-day supervision, guidance, and support to Billing Department to ensure accurate and timely billing operations
- Participate actively in the recruiting and hiring process, including interviewing and selecting qualified candidates
- Oversee the onboarding and training of new employees to ensure they understand department processes, systems, and processes, systems, and performance expectations
- Mentor and coach team members to foster professional growth, skill development and continuous improvement
- Conduct regular performance evaluations, provide constructive feedback, and implement development plans as needed
- Promote a positive, collaborative, and customer focused work environment aligned with organizational goals and values
- Ensure team members comply with company policies, procedures, and regulatory requirements related to billing and customer data
- Monitor daily performance, keeping them informed, and act as needed to align KPI’s
- Ensure timely and accurate billing of 250,000+ water, fire and wastewater accounts
- Manage meter reading and billing exceptions reports (i.e. Implausibles, Billing Outsorts, Invoicing Outsorts and EL31)
- Establish and maintain work standards for quality and quantity of work with an emphasis on billing accuracy
- Create and deliver various reports including daily and weekly productivity report
- Assign or handle customer escalations when customers request supervisory review
- Work closely with Customer Advocate on non-compliant accounts
- Conduct weekly reviews of large account consumptions scheduled for billing to verify accuracy
- Work collaboratively with various departments to support and maintain the Large Meter Program
- Manage vacation calendar and approve timesheets
- Maintain familiarity and compliance with applicable DPUC regulations, state and local statutes and Company regulations and policy
- Identify and implement opportunities for improving billing processes
- Other duties as assigned
Requirements
- A minimum of five (5) years of billing experience in a leadership role
- Excellent interpersonal communications skills, both oral and written
- Excellent knowledge of personal computer operations; Microsoft Office (Word, Excel)
- Proficient in SAP
- Thorough understanding customer accounts receivable, billing processes, meter to cash processes
- Independent decision making frequently required
- Proven experience as a supervisor or in a similar management role
- Experience overseeing daily operations, workflow, and productivity for a team
Benefits
- Flexible work arrangements
- Professional development
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