SG
Sanner GroupIT System Administrator
IT - Systemadministrator supporting IT infrastructure and Microsoft 365 environment for Sanner Group. Involves 2nd level support and system administration responsibilities.
About the role
- Manage day-to-day eligibility administration including terminations, changes, and retirements
- Process member updates and inquiries using benefits administration tools
- Investigate and resolve eligibility issues, identifying root causes and preventive solutions
- Collaborate with internal teams and call centre representatives to resolve client requests
- Ensure timely and accurate responses to client and member inquiries in both French and English
- Deliver exceptional service and support plan member related inquiries to ensure a seamless customer experience
- Contribute to continuous improvement and innovation in benefits administration processes
Requirements
- Minimum 3 years of experience in customer service or benefits administration
- Proficiency with Microsoft Office applications and communication tools
- Bilingual (French & English) required; must communicate in English and French to support clients outside Quebec
- Proven ability to manage multiple priorities in a fast-paced environment
- High school diploma or equivalent (post-secondary education an asset)
- Experience with benefits administration software and tools (preferred)
- Demonstrated ability to troubleshoot and resolve complex issues (preferred)
- Strong analytical and problem-solving skills (preferred)
- Ability to adapt to change and drive continuous improvement (preferred)
- Collaborative and approachable team player with a customer-first mindset (preferred)
Benefits
- Health, dental, mental health, vision
- Short- and long-term disability
- Life and AD&D insurance coverage
- Adoption/surrogacy and wellness benefits
- Employee/family assistance plans
- Retirement savings plans including pension
- Global share ownership plan with employer matching contributions
- Incentive programs and opportunity to earn incentive compensation tied to performance
- Financial education and counseling resources
- Generous paid time off program (holidays, vacation, personal, sick days)
- Statutory leaves of absence
- Flexible working environment and hybrid working arrangement
- Professional development and career growth support
Job title
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SG
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