SG
Sanner GroupIT System Administrator
IT - Systemadministrator supporting IT infrastructure and Microsoft 365 environment for Sanner Group. Involves 2nd level support and system administration responsibilities.
About the role
- Manage daily administrative tasks to support store operations and ensure a seamless and well-organised customer journey
- Maintain accurate records of appointments, customer interactions, and operational data
- Coordinate internal communications and support the team
- Monitor and manage stock levels, deliveries, and supplier communications
- Ensure compliance with company policies and guidelines
- Handle inbound and outbound calls professionally, assisting customers with appointments, product queries, and service updates
- Provide advice on frame and lens options, hearing devices, and general optical services
- Resolve customer concerns and queries efficiently, ensuring a positive experience
- Full training will be provided in hearing services, including product knowledge, customer service standards
Requirements
- Strong administrative and organisational skills
- Experience in customer service, ideally in a retail or healthcare setting
- Excellent verbal and written communication
- Proficiency in using computer systems and managing data
- Attention to detail and ability to work independently
- Familiarity with audiology products and services
Benefits
- Salary - DOE
- Friends and Family discount
- Full time 37.5 will include Saturday working
- Specsavers Perks – our discounted benefits scheme
- Extra day off for your birthday
- WeCare – UK confidential employee helpline
- Outstanding clinical and professional development opportunities
- Discounted hearing and eyecare benefits
- Enhanced company sick pay scheme
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
SG
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