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Ascend HealthcareBilingual Associate Clinical Social Worker, ACSW
Bilingual Associate Clinical Social Worker providing counseling and therapy treatment through a hybrid model. Services will be provided to patients throughout California.
TI
Hybrid Bilingual Engagement and Enrollment Coordinator
Posted last month
About the role
- Field-based role spending most time attending community events, promoting community partners, delivering program education, and identifying referral and enrollment opportunities
- Serve as the face of Titanium Healthcare at community events, health fairs, and local meetings
- Organize, plan, and lead community health events, informational sessions, and program presentations
- Promote Titanium CalAIM programs, including Enhanced Care Management (ECM) and Community Supports (CS), to potential community partners
- Identify opportunities to build strategic partnerships and strengthen community relationships
- Execute outreach strategies to identify, engage, and enroll potential members for CalAIM programs
- Verify eligibility for enrollment in ECM and CS programs and complete/upload enrollment intake forms and documentation to member charts
- Conduct telephonic and in-person outreach, assessments, and referrals as needed
- Identify referral and enrollment opportunities while engaging with the community to grow program participation
- Identify, coordinate, and follow up on member referrals to ensure continuity of care and collaborate with Lead Care Managers regarding member progress
- Serve as a primary point of contact for members seeking information or assistance regarding CalAIM programs
- Document enrollment, referral, and outreach activities accurately and timely in the member's EHR record and ensure uploaded documents are complete and legible
- Adhere to company policies, procedures, and safety guidelines and perform other duties as assigned
Requirements
- Fluent in English (written and verbal), bilingual in Spanish
- Diploma/GED required
- Minimum 1-3 years of outbound call center, community outreach, and/or canvassing experience
- Experience in community outreach, sales, member recruitment, or public health advocacy
- Experience in community canvassing, or engagement
- Experience in healthcare or social services
- Current and valid Driver's License with proof of auto insurance
- Distraction-free home workspace with a secure internet connection
- Excellent verbal and written communication skills
- Proficiency with MS Office (Excel, Word, PowerPoint, Outlook) and other virtual platforms
- Ability to work independently and within established policies
- Ability to stand/walk for long periods and lift up to 10 lbs.
- Ability to conduct telephonic and in-person outreach and assessments
Benefits
- Make an impact: an organization who cares about its employees, communities, and the future of healthcare
- Inclusivity: be a part of a workplace where you not only belong but also can be the best version of yourself
- Growth: opportunities to develop and grow your career with us
- Community: you are encouraged to have a voice, share your opinions, and have an individual impact on the business
- Paid Time Off: 12 holidays and up to 15 days of accrued PTO to rest and recharge plus additional time for sick, jury duty, bereavement, reproductive loss, and therapy
- Work Life Balance: enjoy flexibility to maximize your well-being and success with our hybrid work model
- Medical, Dental, & Vision Benefits: we cover up to 100% of your premium and 50% of your dependents depending on the plan
- Prioritize your mental health with unlimited therapy sessions funded 100% by Titanium Healthcare
- Flexible Spending, Health Savings & Dependent Care Accounts
- Life/AD&D insurance funded 100% by Titanium Healthcare
- Supplemental Short-Term Disability
- Employee Assistance Programs
- Protect your pet(s) with Pet Insurance
- 401(k) plan
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