Hybrid Bilingual Case Manager, Intake and Assessment

Posted last week

Apply now

About the role

  • Manage intake, follow-up, and provide initial review of assigned complaints, reports, and requests.
  • Gather information on assigned complaints, reports, and assessments, and follow up with the reporting person as needed.
  • Flag reports potentially involving a child in need of protection and/or of a potentially illegal nature.
  • Prepare closure of reports, by ensuring proper documentation of notes, and various notices for assigned complaints.
  • Maintain and update the case management system for assigned complaints, reports, and requests while recommending improvements.
  • Work with the Manager, Victim Support, and ensure timely follow-up with the reporting person.
  • Contribute to ongoing development of the CSSP and related policies and recommend amendments to senior leadership.

Requirements

  • University degree in law, criminology or a relevant field or equivalent combination of education and experience.
  • Over one year of on-the-job experience and/or performing similar duties required.
  • Demonstrated success in managing an intake and preliminary inquiry process.
  • Ability to work in a collaborative, supportive fashion in a way that promotes the organization’s best interests.
  • Knowledge of the greater Canadian sport community.
  • Strong understanding of current ethical issues impacting sport.
  • Professional conduct, sound judgement, and leadership skills.
  • Strong interpersonal skills including tact, diplomacy, and flexibility to work effectively with colleagues, peers, and external parties.
  • Highly conscious and aware of confidentiality and integrity, with the ability to manage and interpret sensitive and confidential data.
  • Strong organizational skills, accuracy, and attention to detail are essential.
  • Demonstrated time management, problem solving, and conflict resolution skills.
  • Proficient in MS Word, Excel, PowerPoint, Outlook.
  • Excellent English verbal and written communication skills.
  • French verbal and written communications skills preferred.

Job title

Bilingual Case Manager, Intake and Assessment

Job type

Experience level

Junior

Salary

CA$62,390 - CA$73,400 per year

Degree requirement

Bachelor's Degree

Location requirements

Report this job

See something inaccurate? Let us know and we'll update the listing.

Report job