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About the role
- Bilingual Case Manager responsible for managing intake processes for the Canadian Safe Sport Program. Collaborating with external entities and ensuring committee support for cases.
Responsibilities
- Manage intake, follow-up, and provide initial review of assigned complaints, reports, and requests.
- Gather information on assigned complaints, reports, and assessments, and follow up with the reporting person as needed.
- Flag reports potentially involving a child in need of protection and/or of a potentially illegal nature.
- Prepare closure of reports, by ensuring proper documentation of notes, and various notices for assigned complaints.
- Maintain and update the case management system for assigned complaints, reports, and requests while recommending improvements.
- Work with the Manager, Victim Support, and ensure timely follow-up with the reporting person.
- Contribute to ongoing development of the CSSP and related policies and recommend amendments to senior leadership.
Requirements
- University degree in law, criminology or a relevant field or equivalent combination of education and experience.
- Over one year of on-the-job experience and/or performing similar duties required.
- Demonstrated success in managing an intake and preliminary inquiry process.
- Ability to work in a collaborative, supportive fashion in a way that promotes the organization’s best interests.
- Knowledge of the greater Canadian sport community.
- Strong understanding of current ethical issues impacting sport.
- Professional conduct, sound judgement, and leadership skills.
- Strong interpersonal skills including tact, diplomacy, and flexibility to work effectively with colleagues, peers, and external parties.
- Highly conscious and aware of confidentiality and integrity, with the ability to manage and interpret sensitive and confidential data.
- Strong organizational skills, accuracy, and attention to detail are essential.
- Demonstrated time management, problem solving, and conflict resolution skills.
- Proficient in MS Word, Excel, PowerPoint, Outlook.
- Excellent English verbal and written communication skills.
- French verbal and written communications skills preferred.
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