Sales Administrator ensuring accurate processing of customer orders and deadlines while supporting sales engineers. Focused on quality and customer satisfaction within a hybrid work environment.
About the role
- Benefits Administration Specialist serving as primary contact for clients on benefits-related inquiries. Collaborating with vendors and internal teams to ensure compliance and efficiency in benefits administration.
Responsibilities
- Serve as the primary point of contact for clients regarding benefits-related inquiries, issues, and escalations
- Process benefits related events within the benefits administration system and directly with carriers/TPAs
- Collaborate with vendors, carriers, and internal stakeholders to resolve benefits related issues and ensure compliance
- Participate in onboarding and offboarding processes to ensure timely and accurate benefits enrollment and termination
- Conduct audits of benefits data to ensure accuracy
- Track and manage benefits-related tasks and inquiries using internal systems, ensuring timely resolution and documentation
- Oversee day-to-day operations of outsourced benefits administration services, ensuring service level agreements (SLAs) and performance metrics are met
- Act as the primary point of contact for clients and third-party vendors regarding benefits outsourcing activities
- Coordinate implementation and transition of new clients into outsourced benefits platforms and services
- Manage data feeds and integrations between HRIS systems, payroll, and benefits platforms inclusive of discrepancy resolution
- Support annual open enrollment planning and execution, including Benefits Administration configuration, testing, communications, and vendor coordination
- Assist in the development of standard operating procedures (SOPs) and documentation for outsourced processes
- Provide training and support to clients and internal teams on outsourced benefits processes and workflows.
- Participate in continuous improvement initiatives to enhance the efficiency and quality of benefits outsourcing services
Requirements
- 3+ years of experience in benefits administration, HR support, or client-facing outsourcing/enrollment processing roles
- Strong understanding of employee benefits programs and related compliance requirements
- Proficiency in HRIS and benefits administration systems (e.g., Workday, ADP, bswift, or similar)
- Strong understanding of systems functionality across multiple platforms (HRIS, Benefits Administration, Payroll, ACA, Carriers/TPAs)
- Comfortable with excel and handling large data sets, inclusive of utilizing Excel formulas (v-lookup, pivot tables etc.)
- Familiarity with service level agreements (SLAs) and key performance indicators (KPIs)
- Experience supporting open enrollment and life event processing in an outsourced environment.
- Bachelor’s degree
Benefits
- Health insurance
- Comprehensive benefits package
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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