General Manager responsible for food and beverage operations at a travel plaza restaurant. Leading team to achieve targets, foster positive customer relations, and maintain performance standards.
About the role
- Team Manager for a neurodevelopmental assessment service in the UK. Leading team performance, fostering collaboration, and ensuring high-quality patient outcomes.
Responsibilities
- Line manage a growing team of neurodevelopmental assessors, fostering a person-centred and collaborative culture
- Input into our staff capacity modelling, hiring plans and performance monitoring data
- Support staff within the team to achieve their Key Performance Indicators, and develop within their individual career pathways
- Develop a positive and collaborative culture in the team, maintaining high retention and trust levels
- Analyse, interpret and improve workforce absence, turnover, and utilisation, ultimately helping improve business performance
- Be part of the safeguarding team, completing relevant training, partner with our Safeguarding Lead, and support safeguarding queries from your team
- Partnering with our People Team, ensure all clinical staff are up to date with requirements such as DBS, professional body registration, and for all staff, actively pursuing their CPD
- Actively research examples of best practice related to workforce management and scaling from other organisations, and then challenge our current working practices positively, promoting a culture of continuous improvement and learning
Requirements
- At least 4 years of experience directly managing 10-15 person teams in fast growing environments
- Excellent influencing skills and able to communicate effectively with staff at all levels
- Experience working cross-functionally to improve service quality and efficiency
- Able to balance continuous workforce improvement alongside increasing and changing service demand
- Experience in creating, delivering and improving training programmes
- Confident in using Google Sheets or Excel to look at and drive insights from data, and then use these to launch improvement initiatives
- Excellent coaching skills, with the ability to mediate and resolve conflict situations successfully
- Experience managing clinical teams (desirable)
- Qualifications in workforce development or planning, project management, education and training (desirable)
- Experience in safeguarding, including level 3 safeguarding training completed (desirable)
Benefits
- Salary of £45,000 per year
- Annual salary reviews
- 5% employer pension
- Company laptop
- Share options in Paloma Health
- 25 days of annual leave
- Your birthday off
- 10 days of paid sabbatical leave every three years of service
- Home Office Equipment Allowance
- Professional Registration Fees Allowance for Assessors
- Access to NHS discounts, including the Blue Light Card
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