SF Market Engagement - Technology Services - Associate role at Fannie Mae. Monitoring customer support requests and assisting in troubleshooting product errors with flexibility.
Responsibilities
Monitor and respond to ticketing system requests for critical or systematic errors in products.
Support the team with identifying errors in products and determining their source.
Contribute to the team's work in troubleshooting product errors and recommending solutions to fix them.
Work with other development groups to deploy updates.
Install and maintain common technology hardware and software.
Requirements
Bachelor’s Degree or equivalent
Effective Communication
Information Gathering
Data Analysis
Systems Thinking
Problem Diagnosis
Technical Acumen
Stakeholder Engagement
Process Improvement
Support Operations
Benefits
Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee's physical, mental, emotional, and financial well-being.
Job title
Associate, Technology Services – Single Family Marketing Engagement
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