Senior Solutions Consultant optimizing Insider One products and delivering client - focused solutions within a diverse global team.
AI
Hybrid Associate Solutions Engineer
Posted 6 months ago
About the role
- Associate Solutions Engineer facilitating digital transformation for public-sector leaders. Configuring no-code platform workflows to improve government operations in Aliso Viejo, California.
Responsibilities
- Configure the platform. Translate customer documents and underlying workflows into Authorium. Configure solicitations, budget/grant programs, and legislative analysis processes by layering in approvals, routing logic, data validations, and business rules that bring digital government to life.
- Model processes & rules. Map current-state to future-state; maintain workflow diagrams, decision tables, and business-rules matrices that make configurations clear, repeatable, and auditable.
- Own quality. Proofread and test configurations end-to-end for accuracy, consistency, accessibility, and usability; maintain crisp documentation that de-risks delivery and speeds reviews.
- Troubleshoot & iterate. Reproduce issues, triage root causes (content vs. workflow vs. data), and propose fixes; escalate risks early with clear repro steps and options.
- Collaborate to deliver. Partner with Solutions Engineers (SEs) and Senior SEs to align on business rules, hit timelines, and continuously improve shared checklists, playbooks, and templates.
- Contribute to enablement. Share what you learn—create short how-tos, improve checklists, and participate in internal reviews so the whole team levels up.
Requirements
- 1–2 years’ experience in B2B SaaS, software implementation, process/workflow management, or document management (or equivalent education/experience).
- Strong Microsoft Word skills and comfort with enterprise tools/workflows.
- Exceptional attention to detail and proofreading skills.
- Technical acumen to understand and communicate process flows, rules, and dependencies.
- Excellent interpersonal, written, and verbal communication; proactive, curious learner who shares knowledge.
- Familiarity with public-sector processes (procurement, budgeting, grants, legislative analysis).
- Experience supporting no-code or low-code platforms—or strong curiosity about how configuration replaces traditional coding.
- Comfort collaborating with technical teams on integrations between no-code platforms and enterprise systems (e.g., PeopleSoft, DocuSign, ServiceNow).
- Experience supporting process automation, workflow configuration, or delivery projects.
- Exposure to customer-facing delivery or internal project support; comfort balancing scope, quality, and timelines.
- Nice-to-have: comfort reading basic JSON/CSV, light spreadsheet skills (filters, lookups), and simple flow-diagramming.
Benefits
- 100% benefits coverage for employee
- 401K Profit Share plan
- Flexible PTO
- Home office stipend
- Comprehensive wellness benefits
- Commuter stipend for hybrid roles
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