Hybrid Associate Solutions Consultant, Eclipse Client Services

Posted 3 weeks ago

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About the role

  • Handle and execute service requests
  • Triage and diagnose incidents
  • Assist with daily operations for the platform
  • Own client projects working with hedge fund custodians/administrators, as well as internal projects working with R&D
  • More experienced consultants are expected to train associates, act as an escalation point, and handle more complex or nuanced projects

Requirements

  • Bachelor’s Degree
  • 1-3 years of recent and relevant work experience with similar functionality (Financial Services, Investment Technology, or Software-as-a-Service (SaaS)) in a technology or client-facing role
  • Familiarity in related subject areas such as Finance, Information Systems, Computer Science, Business Administration or similar
  • Technology troubleshooting skills and interest in technology and software support
  • Ability to learn new processes, products, and support tools quickly
  • Communication skills, and ability to explain technical issues to non-technical users
  • Understanding of financial markets and related processes
  • Experience collaborating with Software Development teams to facilitate Product Supportability, Incident Management, Problem Management, and Request Fulfillment processes
  • Experience training employees on a growing team
  • Understanding of project management best practices

Benefits

  • 401k Matching Program
  • Professional Development Reimbursement
  • Flexible Personal/Vacation Time Off
  • Sick Leave
  • Paid Holidays
  • Medical
  • Dental
  • Vision
  • Employee Assistance Program
  • Parental Leave
  • Discounts on fitness clubs, travel and more!

Job title

Associate Solutions Consultant, Eclipse Client Services

Job type

Experience level

JuniorMid level

Salary

$60,000 - $80,000 per year

Degree requirement

Bachelor's Degree

Location requirements

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