PreSales Solutions Consultant helping businesses utilize WhatsApp - first platform. Conducting product demos and managing customer queries effectively in a hybrid work environment.
About the role
- Security Solution Engineer at Proofpoint ensuring customer success through expert technical support and oversight for email security solutions. Collaborating with teams to manage incidents and maintain performance.
Responsibilities
- Provide expert technical support for email security solutions
- Monitor daily email security infrastructure
- Collaborate with MTPS Delivery team
- Ensure adherence to best practices and customer requests
- Handle customer escalations and support cases
Requirements
- Expertise in email security solutions
- Familiarity with Managed Threat Protection Services (MTPS)
- Experience in incident management
- Knowledge in operational oversight
- Strong technical support skills
- Ability to work with escalations and triage support cases
Benefits
- Competitive compensation
- Comprehensive benefits
- Career success on your terms
- Flexible work environment
- Annual wellness and community outreach days
- Always on recognition for your contributions
- Global collaboration and networking opportunities
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