Supply Chain Program Manager developing strategies and plans with a cross - functional team at L3Harris Maritime. Collaborating with various departments to ensure effective execution of supply chain objectives.
About the role
- Support loyalty guest experience analyzing customer feedback for marketing initiatives in hospitality. Enhance program engagement and deliver meaningful experiences to drive brand loyalty.
Responsibilities
- To support the loyalty guest experience by analyzing customer feedback and insights to inform marketing initiatives, enhance program engagement, and deliver meaningful experiences that drive satisfaction, retention, and brand loyalty.
- This role interfaces with internal and external clients, management, and loyalty members.
- Monitor, track, reconcile, and report on all fulfillment activities to ensure transaction integrity.
- Maintain strong vendor relationships to support timely and accurate fulfillment.
- Analyze problems, research relevant information, and implement effective solutions.
- Assist in the development and execution of loyalty marketing campaigns and promotions.
- Collaborate with cross-functional teams (e.g., Branding, eCommerce, Analytics) to ensure alignment and timely delivery of marketing initiatives.
- Support the creation and distribution of marketing materials, including email communications, program updates, and member notifications.
- Gather and synthesize customer feedback from surveys, reviews, and support channels to identify trends and recommend improvement opportunities.
- Maintain and update loyalty program documentation, FAQs, and internal knowledge bases.
- Prepares reports by compiling data, tracking and analyzing key performance indicators (KPIs).
- Ensure compliance with brand standards and legal guidelines in all marketing communications.
- Prepare presentations and reports for internal stakeholders and leadership.
- Participate in brainstorming sessions and contribute ideas to enhance member engagement and program value.
Requirements
- Minimum 1-3 years of experience in a Corporate Marketing environment, preferably hospitality.
- Two-year college degree or equivalent certification preferred.
- Proficient in Microsoft Office Suite and related business software.
- Ability to manage multiple priorities in a fast-paced environment.
- Ensures quality customer care by handling correspondence emails regarding Award fulfillment.
- Excellent written and verbal communication skills.
- Attention to detail and strong time-management skills.
- The ability to work collaboratively within a team is vital for coordinating efforts and achieving shared goals.
- Consistently meets deadlines, maintaining high standards of quality and efficiency.
- Familiar with Company products and services and relevant policies, procedures and guidelines specific to the job.
Benefits
- Medical/Dental/Vision available day one
- Vacation/Sick- accruals start day one
- Paid company holidays and personal holidays to celebrate what’s important to you
- 401K - company contribution and match (U.S.)
- Registered Retirement Savings Plan (RRSP) – company contribution and match (Canada)
- Employee discounts/hotel discounts
- Free financial and health wellness programs
- Tuition Reimbursement
Job title
Job type
Experience level
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Degree requirement
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