BI
Bloc, Inc.Residential Program Director
Residential Program Director overseeing direct services for nonprofit's residential housing in underserved neighborhoods. Leading team to evaluate and enhance services for minors and community members.
About the role
- To support the loyalty guest experience by analyzing customer feedback and insights to inform marketing initiatives, enhance program engagement, and deliver meaningful experiences that drive satisfaction, retention, and brand loyalty.
- This role interfaces with internal and external clients, management, and loyalty members.
- Monitor, track, reconcile, and report on all fulfillment activities to ensure transaction integrity.
- Maintain strong vendor relationships to support timely and accurate fulfillment.
- Analyze problems, research relevant information, and implement effective solutions.
- Assist in the development and execution of loyalty marketing campaigns and promotions.
- Collaborate with cross-functional teams (e.g., Branding, eCommerce, Analytics) to ensure alignment and timely delivery of marketing initiatives.
- Support the creation and distribution of marketing materials, including email communications, program updates, and member notifications.
- Gather and synthesize customer feedback from surveys, reviews, and support channels to identify trends and recommend improvement opportunities.
- Maintain and update loyalty program documentation, FAQs, and internal knowledge bases.
- Prepares reports by compiling data, tracking and analyzing key performance indicators (KPIs).
- Ensure compliance with brand standards and legal guidelines in all marketing communications.
- Prepare presentations and reports for internal stakeholders and leadership.
- Participate in brainstorming sessions and contribute ideas to enhance member engagement and program value.
Requirements
- Minimum 1-3 years of experience in a Corporate Marketing environment, preferably hospitality.
- Two-year college degree or equivalent certification preferred.
- Proficient in Microsoft Office Suite and related business software.
- Ability to manage multiple priorities in a fast-paced environment.
- Ensures quality customer care by handling correspondence emails regarding Award fulfillment.
- Excellent written and verbal communication skills.
- Attention to detail and strong time-management skills.
- The ability to work collaboratively within a team is vital for coordinating efforts and achieving shared goals.
- Consistently meets deadlines, maintaining high standards of quality and efficiency.
- Familiar with Company products and services and relevant policies, procedures and guidelines specific to the job.
Benefits
- Medical/Dental/Vision available day one
- Vacation/Sick- accruals start day one
- Paid company holidays and personal holidays to celebrate what’s important to you
- 401K - company contribution and match (U.S.)
- Registered Retirement Savings Plan (RRSP) – company contribution and match (Canada)
- Employee discounts/hotel discounts
- Free financial and health wellness programs
- Tuition Reimbursement
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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