Hybrid Associate Program Manager

at Best Western Hotels & Resorts

• Job title: Associate Program Manager
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: Associate's Degree
• Location requirements: Hybrid, Phoenix, United States

About the role

• Support loyalty guest experience analyzing customer feedback for marketing initiatives in hospitality. Enhance program engagement and deliver meaningful experiences to drive brand loyalty.

Responsibilities

• To support the loyalty guest experience by analyzing customer feedback and insights to inform marketing initiatives, enhance program engagement, and deliver meaningful experiences that drive satisfaction, retention, and brand loyalty.
• This role interfaces with internal and external clients, management, and loyalty members.
• Monitor, track, reconcile, and report on all fulfillment activities to ensure transaction integrity.
• Maintain strong vendor relationships to support timely and accurate fulfillment.
• Analyze problems, research relevant information, and implement effective solutions.
• Assist in the development and execution of loyalty marketing campaigns and promotions.
• Collaborate with cross-functional teams (e.g., Branding, eCommerce, Analytics) to ensure alignment and timely delivery of marketing initiatives.
• Support the creation and distribution of marketing materials, including email communications, program updates, and member notifications.
• Gather and synthesize customer feedback from surveys, reviews, and support channels to identify trends and recommend improvement opportunities.
• Maintain and update loyalty program documentation, FAQs, and internal knowledge bases.
• Prepares reports by compiling data, tracking and analyzing key performance indicators (KPIs).
• Ensure compliance with brand standards and legal guidelines in all marketing communications.
• Prepare presentations and reports for internal stakeholders and leadership.
• Participate in brainstorming sessions and contribute ideas to enhance member engagement and program value.

Requirements

• Minimum 1-3 years of experience in a Corporate Marketing environment, preferably hospitality.
• Two-year college degree or equivalent certification preferred.
• Proficient in Microsoft Office Suite and related business software.
• Ability to manage multiple priorities in a fast-paced environment.
• Ensures quality customer care by handling correspondence emails regarding Award fulfillment.
• Excellent written and verbal communication skills.
• Attention to detail and strong time-management skills.
• The ability to work collaboratively within a team is vital for coordinating efforts and achieving shared goals.
• Consistently meets deadlines, maintaining high standards of quality and efficiency.
• Familiar with Company products and services and relevant policies, procedures and guidelines specific to the job.

Benefits

• Medical/Dental/Vision available day one
• Vacation/Sick- accruals start day one
• Paid company holidays and personal holidays to celebrate what’s important to you
• 401K - company contribution and match (U.S.)
• Registered Retirement Savings Plan (RRSP) – company contribution and match (Canada)
• Employee discounts/hotel discounts
• Free financial and health wellness programs
• Tuition Reimbursement