Product Analyst managing account opening and maintenance within Wealth and Investment Management team. Involve in process improvement, documentation updates, and onboarding of new members.
About the role
- Associate Product Analyst supporting product planning and development at OCLC. Working with sales, marketing, and technical teams on various product initiatives.
Responsibilities
- Test and validate functionality across the metadata management applications
- Liaise with OCLC subject matter experts, including technical teams
- Work with customer support and development staff to investigate critical issues
- Oversee transition of open issues into problem reports and enhancement requests
- Communicate resolution of problem/enhancement reports back to Support staff and libraries
- Document procedures, release notes, and write customer-facing communications; strong writing skills are a necessity
Requirements
- Minimum 2 to 4 years in a product or project support role with technology
- Strong problem-solving abilities, willingness to take ownership of difficult issues
- Ability to function in a team environment and manage multiple priorities
- An understanding of or a willingness to learn product management
- Proven ability to effectively communicate with several types and levels of staff and external contacts, both in writing and verbally
- Competence with basic office computing applications including word processing and spreadsheets
Benefits
- Best-in-class health coverage
- Retirement plans with generous company contributions
- Free use of our on-site fitness center
- Onsite catering and cafeteria subsidized by OCLC
- Health and wellness events
- Paid parental leave and adoption assistance
- Tuition reimbursement and Public Service Loan Forgiveness eligibility
- Company-subsidized pricing on local tickets and memberships
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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