Transformation Director leading project governance and executive reporting for Finance Elevate. Responsible for change enablement strategies and managing program managers in financial services.
About the role
- Strategic Associate Director managing client account operations and internal collaborations for dentsu. Facilitating project workflows and overseeing team efficiency in a fast-paced agency environment.
Responsibilities
- Partner with the Media/Monetization Lead to manage daily account operations on specific client work.
- Manage meeting planning, scheduling, and workback timelines to ensure smooth execution across workstreams.
- Track deliverables and identify risks or blockers to keep programs on track.
- Help develop operational frameworks and processes that improve team efficiency.
- Serve as a key point of contact for internal teams and client stakeholders.
- Contribute to internal initiatives that enhance agency capabilities and service delivery.
- Translate clients' needs into actionable plans and coordinate cross-functional execution.
- Organizing and developing content for Quarterly Business Reviews or Executive Business Reviews and other key client meetings.
- Accountable for accurate tracking and reporting of revenue.
- Overseeing contract reviews, renewals, and compliance with legal requirements for new and existing projects.
- Leading operational setup, onboarding, and rollout of new RMN initiatives and offerings.
- Facilitating the renewal process for client contracts, including documentation and stakeholder alignment.
- Managing and mentoring junior team members, providing guidance and support for their growth.
- Keeping a pulse on evolving Retail Media industry trends.
Requirements
- 6+ years of experience in program management, project management, client services, or related fields.
- Experience in retail media, retail, or agency environments preferred.
- Excel at keeping multiple complex projects moving forward simultaneously.
- Able to effectively multi-task, prioritize, and manage competing demands across several ongoing initiatives.
- Excellent communication and relationship-building abilities.
- Comfortable working in ambiguous environments and defining new processes.
Benefits
- Medical, vision, and dental insurance
- Life insurance
- Short-term and long-term disability insurance
- 401k
- Flexible paid time off
- At least 15 paid holidays per year
- Paid sick and safe leave
- Paid parental leave
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