Director of Patient Services overseeing patient support services strategy and governance. Ensuring operational delivery in compliance with local patient needs and quality standards.
About the role
- Associate Director leading retail media teams with expertise across endemic platforms at Croud. Focused on innovation and client performance within the retail media landscape.
Responsibilities
- Oversee and develop a team of 3-5 retail media specialists, including both endemic platform experts (Amazon Sponsored Ads, Walmart Connect, Roundel Media Studio, etc.) and retail media-focused programmatic specialists
- Act as a player-coach: willing and capable to be hands-on when needed, but primarily focused on coaching, developing, and elevating team capabilities
- Manage team towards internal operational targets and profitability metrics
- Responsible for hiring and onboarding new retail media team members
- Foster a culture of continuous learning and innovation within the retail media practice
- Serve as the day-to-day lead, mapped to senior retail media client stakeholders, working in partnership with holistic leadership teams (Client Leads and Account Directors)
- Develop deep expertise in clients' business objectives, product portfolios, retail partnerships, and e-commerce strategies
- Lead the development of integrated retail media strategies that span endemic platforms (Amazon Sponsored Ads, Walmart Connect, Roundel, Instacart Ads, etc.) and retail-focused programmatic activation (Amazon DSP, Walmart DSP, Trade Desk retail partnerships)
- Proactively create and deliver performance forecasts, budget recommendations, and strategic initiatives to meet and exceed client KPIs
- Collaborate with analytics teams (internal and client) on measurement including incrementality testing, closed-loop attribution, and retail media lift studies, bringing knowledge of partner and platform-specific analytic offerings to the conversation (Amazon Marketing Cloud, Walmart Luminate, etc.)
- Stay at the forefront of retail media innovation and ensure clients benefit from emerging opportunities across the retail media ecosystem
- Support team members to ensure flawless campaign execution and operational delivery against client and internal KPIs
- Lead the development of best practices, processes, and institutional knowledge for retail media activation
- Evaluate, recommend, and implement retail media management platforms and tools (Pacvue, Skai, Stackline, etc.) to enhance team efficiency and client outcomes
- Partner with cross-functional teams (Analytics, Strategy, Creative) to deliver comprehensive retail media solutions
- Play a key role in building and scaling Croud's retail media practice as a strategic differentiator
- Contribute to new business efforts through prospect account audits, capability presentations, and strategic recommendations
- Develop thought leadership content including case studies, POVs, and insights that establish Croud's retail media expertise
- Identify and evaluate emerging retail media platforms, technologies, and partners
- Collaborate with leadership to define retail media service offerings, pricing models, and go-to-market strategies.
Requirements
- Clear passion for retail media and the evolving commerce media landscape
- Minimum of 4 years of hands-on retail media experience across endemic platforms (Amazon Sponsored Ads, Walmart Connect, Roundel, Instacart Ads, or similar) and/or retail-focused programmatic buying (Amazon DSP, Walmart DSP, Trade Desk retail partnerships)
- Experience managing both upper-funnel (awareness, consideration) and lower-funnel (conversion, sales) retail media campaigns
- At least 2 years of direct line management experience, mentoring and training
- Demonstrated expertise with retail media management platforms (Pacvue, Skai, Stackline, or similar)
- Strong understanding of retail media measurement including incrementality, closed-loop attribution, and platform-specific analytics capabilities
- Familiarity with e-commerce strategy and retail partnerships (bonus, but not required)
- Experience contributing to new business pitches and practice development initiatives
- Ability to translate complex retail media concepts into clear, strategic narratives for clients and stakeholders
- Mathematical and analytical mindset with strong problem-solving capabilities
- Excellent communication, organizational, and presentation skills
- Proven experience managing client expectations and building trusted advisor relationships
- Impeccable attention to detail and commitment to operational excellence
- Degree level education or relevant equivalent experience.
Benefits
- PTO/ Vacation: 20 days vacation a year
- 12 public holidays observed
- Sick Days: 7 days annually
- Summer Fridays: Early finishes from Memorial Day to Labor Day
- Bereavement Leave: Paid time off for personal loss
- Parental Leave: Enhanced leave plus FMLA through NY state
- 401(k) Savings Plan
- Sales commission with pitch opportunities
- Recruitment referral bonus
- Pre-tax commuter benefits
- Full Paid Medical Insurance for Employee Only (including dental and vision)
- Dependent contribution to Medical, dental and vision coverage
- Employer paid life insurance coverage
- Monthly gym membership stipend
- Access to personalized health guidance via Health Advocate
- Free Citi bike membership
- Membership to TalkSpace (Mental Health Support)
- Hybrid workspace support - home office setup is provided
- Agile working policy
- Complimentary access to fruit, cereals, snacks, soft drinks, tea, and coffee
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