Hybrid Associate Director, Business Partner – Customer to Invoice

Posted 2 weeks ago

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About the role

  • Step into a strategic leadership role where your expertise will shape the future of finance and customer-to-invoice processes at Novartis.
  • As Associate Director Business Partner Customer to Invoice, you’ll be the driving force behind global technology roadmaps, process innovation, and transformation programs that directly impact business continuity and operational excellence.
  • Collaborating with senior stakeholders and cross-functional teams, you’ll champion automation, standardization, and governance while ensuring seamless delivery of high-impact solutions.
  • Lead Change Advisory Boards for Customer-to-Invoice (C2I) processes to drive transformation and governance.
  • Support global product owners in establishing governance and streamlining end-to-end C2I processes.
  • Conduct regional risk assessments and ensure visibility of IT initiatives across all regions.
  • Develop and maintain global technology roadmaps, managing lifecycle and upgrades of tools and applications.
  • Co-own delivery of transformation programs enabled by technology, ensuring measurable business outcomes.
  • Manage stakeholder relationships and align activities across functions and regions.
  • Ensure operational stability while driving continuous improvement through automation and simplification.
  • Oversee demand management, service reviews, escalations, and timely delivery of enhancements.
  • Collaborate across IT and business teams to control dependencies and support CORE design processes.
  • Act as escalation point, promoting alignment and resolution of issues and risks across stakeholders.

Requirements

  • Degree in Business Administration, Computer Science, or a related field
  • Proven experience in Customer-to-Invoice processes including billing, pricing, and contract management.
  • Minimum 5 years’ experience with end-to-end S/4HANA implementation in a global organization.
  • Strong stakeholder management skills with ability to build trusted partnerships across all levels.
  • Demonstrated success delivering large-scale global solutions in complex, matrixed environments.
  • Experience applying both Waterfall and Agile project management methodologies.
  • Ability to translate complex technical solutions into clear business language.
  • Strong verbal and written communication skills in English.
  • High level of proactivity and ability to work independently.
  • Leadership and people management skills.
  • Experience within the pharmaceutical industry.

Benefits

  • Relocation Support: Novartis is unable to offer relocation support: please only apply if accessible.

Job title

Associate Director, Business Partner – Customer to Invoice

Job type

Experience level

Senior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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