HS
HF SinclairIntern, Cloud Engineer
Intern Cloud Engineer focusing on Azure technologies at HF Sinclair. Assisting with deployments and engaging in cross - functional collaboration for digital initiatives.
About the role
- Act as the in-depth technical escalation contact for customer matters requiring complex troubleshooting beyond Technical Support Specialists.
- Handle escalations from Technical Support in ticket form and customer calls (~60% of time).
- Collaborate with Cloud Operations and Engineering teams to analyze areas of improvement in code, configuration or system (~25% of time).
- Contribute to knowledge base for Technical Support Specialists (~15% of time).
- Comfortable with both customer interaction and possessing solid grasp on various cloud engineering domains.
- Work on a 24x7 globally staffed team with scheduling rotations to cover weekends.
Requirements
- At ease with customer interaction and excellent communication skills with the ability to pick up on nuances. Previous experience in support positions will be strongly appreciated.
- Good situational appraisal skills in order to determine most appropriate course of action.
- Familiar with network programming concepts and protocols
- Working knowledge of CRM / Ticketing systems and common desktop productivity software application (MS Office et al)
- Excellent written and verbal communication skills
- Posess a self-driven attitude
- Familiar with toolsets for analyzing metric and logs data, such as Kibana, Grafana, etc.
- At ease working across cultures and timezones
- BS in Computer Science / Software Engineering, or 4+ years experience in troubleshooting customer-facing software issues.
- Solid understanding of PBX, ACD, CTI or IVR technologies
- Working experience with of VoIP protocols such as SIP, RTP or audio codecs
- Strong experience in developing java applications in heavy networking contexts
- Previous experience developing realtime or low-latency applications
- Excellent understanding of caching mechanisms such as Redis / Elasticache
- Working experience with high availability queueing systems such as RabbitMQ, AMQP, Kafka, ActiveMQ
- Excellent knowledge of Linux operations, at a systems level and in userspace
- Experience admistering container orchestration such as Kubernetes, Nomad, etc.
- Working knowledge of configuration mangement and automation tools such as terraform, ansible, puppet, chef
Benefits
- Company stocks
- Annual merit increase based on performance
- 15% night shift differential pay
- Paid Leave with Cash Conversion
- HMO with free dependents
- Retirement Plan
- Life Insurance
- Internet and meal allowance while on work from home setup
- Employee Assistance Program for mental and social well-being
- Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Designing and developing AI infrastructure on AWS Cloud for pharmaceutical applications. Collaborating with research scientists to optimize and secure the computing resources.
FC
Ford Motor CompanyDirector, Private Cloud Platform Engineering
Director of Private Cloud Platform Engineering at Ford overseeing private cloud modernization and development. Leading teams, driving strategic direction, and enhancing developer experience in a hybrid role.
BO
BoeingCloud Engineer
Cloud DevOps Engineer enabling cloud - native AWS applications delivery at Boeing. Collaborating on CI/CD and Infrastructure - as - Code for secure and observable deployments.
YS
Yora SigmaSenior Cloud Platform Engineer
Senior Cloud Platform Engineer at Yora designing and maintaining serverless applications. Leading technical decisions and collaborating with product owners in a dynamic tech environment.
IR
SAP Basis & Cloud Engineer joining client for international modernization and cloud deployment projects. Focused on SAP systems administration and integrations in a hybrid work environment.
Data Engineer focused on optimizing data pipelines and processing for a leading data analytics company. Collaborating with stakeholders to drive data - informed decision - making through business intelligence solutions.
CL
CloudscalerSenior Cloud Architect, AWS
Senior Cloud Architect specializing in AWS cloud architecture and technical governance for significant workloads. Leading design efforts and ensuring security best practices while collaborating with clients.
CL
CloudscalerLead Cloud Engineer, AWS
Lead Cloud Engineer developing and automating AWS landing zones for complex cloud transformations. Collaborating with customer teams and leveraging extensive cloud knowledge for best practices.
&E
&EvolveCloud Engineer – AWS EKS
Cloud Engineer utilizing AWS and Kubernetes for developing innovative technology solutions in automotive. Collaborating with teams while mentoring others in cloud infrastructure and automation.