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Hybrid Associate Builder – Communication Delivery and Execution

at Humana
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Posted 3 weeks ago

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About the role

  • Build and configure regulated member communications using approved prototypes and content within designated platforms.
  • Execute communications across multiple channels (print, digital) with a focus on accuracy, compliance, and timeliness.
  • Support the design and deployment of ultra-personalized, dynamic, communications using OpenText Exstream Dialogue.
  • Collaborate with business partners to review and clarify requirements, offering constructive feedback and recommendations.
  • Address and resolve any implementation challenges and provide guidance on technical build processes.
  • Perform unit testing to verify that all requirements and code function as intended, and to confirm that data transmits accurately within communications.
  • Conduct defect analysis by investigating and identifying root causes, determining appropriate resolutions, and overseeing the implementation of corrective actions.
  • Maintain documentation, version control, and audit trails for communication builds and updates.
  • Collaborate with Regulatory, Compliance, Marketing, and Operations teams to support communication workflows and intake processes.
  • Participate in quality assurance reviews and contribute to process improvements that enhance delivery accuracy and efficiency.
  • Serve as a subject matter resource for OpenText Exstream Dialogue capabilities and support best practices following processes/procedures.

Requirements

  • Bachelor’s degree in Communications, Marketing, Information Systems, or a related field; or equivalent combination of education and/or experience in number of years.
  • 3+ years of hands-on experience with dynamic document creation within OpenText Exstream Dialogue, or other Customer Communication Management software.
  • Workflow and knowledge of document compositions, style sheets, variables, rules, functions, tables, and document flow to determine best approach for coding options.
  • Driver file mapping and understanding of how to map variables for use in document creation.
  • Application analysis experience (unit testing).
  • 1-2 years of working experience in advanced tables, AFP/PDF output creation, PDF-Pass through, language layer, multi-language output creation and double-byte (DBCS) application creation experience.
  • Adobe InDesign, Illustrator, Photoshop, Acrobat experience preferred.
  • Background working in regulated industries such as healthcare or financial services or with compliance-driven communications preferred.
  • Use of communication platforms, content management systems, and workflow tools preferred.
  • Knowledge of CMS, Medicaid, and Medicare regulations preferred.
  • Background in marketing operations, fulfillment processes, and Agile methodologies preferred.
  • Ability to work independently and collaboratively across cross-functional teams.
  • Strong attention to detail, organizational skills, and ability to manage multiple priorities.

Benefits

  • Health benefits effective day one
  • Paid time off, holidays, volunteer time and jury duty pay
  • Recognition pay
  • 401(k) retirement savings plan with employer match
  • Tuition assistance
  • Scholarships for eligible dependents
  • Parental and caregiver leave
  • Employee charity matching program
  • Network Resource Groups (NRGs)
  • Career development opportunities

Job title

Associate Builder – Communication Delivery and Execution

Job type

Full Time

Experience level

JuniorMid level

Salary

$86,300 - $118,700 per year

Degree requirement

Bachelor's Degree

Location requirements

HybridLouisvilleUnited States

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