About the role

Associate Builder managing regulated member communications for Humana. Focus on operational excellence, regulatory compliance, and personalized member engagement.

Responsibilities

Build and configure regulated member communications using approved prototypes and content within designated platforms.
Execute communications across multiple channels (print, digital) with a focus on accuracy, compliance, and timeliness.
Support the design and deployment of ultra-personalized, dynamic, communications using OpenText Exstream Dialogue.
Collaborate with business partners to review and clarify requirements, offering constructive feedback and recommendations.
Address and resolve any implementation challenges and provide guidance on technical build processes.
Perform unit testing to verify that all requirements and code function as intended, and to confirm that data transmits accurately within communications.
Conduct defect analysis by investigating and identifying root causes, determining appropriate resolutions, and overseeing the implementation of corrective actions.
Maintain documentation, version control, and audit trails for communication builds and updates.
Collaborate with Regulatory, Compliance, Marketing, and Operations teams to support communication workflows and intake processes.
Participate in quality assurance reviews and contribute to process improvements that enhance delivery accuracy and efficiency.
Serve as a subject matter resource for OpenText Exstream Dialogue capabilities and support best practices following processes/procedures.

Bachelor’s degree in Communications, Marketing, Information Systems, or a related field; or equivalent combination of education and/or experience in number of years.
3+ years of hands-on experience with dynamic document creation within OpenText Exstream Dialogue, or other Customer Communication Management software.
Workflow and knowledge of document compositions, style sheets, variables, rules, functions, tables, and document flow to determine best approach for coding options.
Driver file mapping and understanding of how to map variables for use in document creation.
Application analysis experience (unit testing).
1-2 years of working experience in advanced tables, AFP/PDF output creation, PDF-Pass through, language layer, multi-language output creation and double-byte (DBCS) application creation experience.
Adobe InDesign, Illustrator, Photoshop, Acrobat experience preferred.
Background working in regulated industries such as healthcare or financial services or with compliance-driven communications preferred.
Use of communication platforms, content management systems, and workflow tools preferred.
Knowledge of CMS, Medicaid, and Medicare regulations preferred.
Background in marketing operations, fulfillment processes, and Agile methodologies preferred.
Ability to work independently and collaboratively across cross-functional teams.
Strong attention to detail, organizational skills, and ability to manage multiple priorities.