Director of Communications at Johnson & Johnson managing communications strategy in the healthcare sector. Collaborating with global teams to drive organizational priorities and achieve commercial goals.
About the role
- Associate Builder managing regulated member communications for Humana. Focus on operational excellence, regulatory compliance, and personalized member engagement.
Responsibilities
- Build and configure regulated member communications using approved prototypes and content within designated platforms.
- Execute communications across multiple channels (print, digital) with a focus on accuracy, compliance, and timeliness.
- Support the design and deployment of ultra-personalized, dynamic, communications using OpenText Exstream Dialogue.
- Collaborate with business partners to review and clarify requirements, offering constructive feedback and recommendations.
- Address and resolve any implementation challenges and provide guidance on technical build processes.
- Perform unit testing to verify that all requirements and code function as intended, and to confirm that data transmits accurately within communications.
- Conduct defect analysis by investigating and identifying root causes, determining appropriate resolutions, and overseeing the implementation of corrective actions.
- Maintain documentation, version control, and audit trails for communication builds and updates.
- Collaborate with Regulatory, Compliance, Marketing, and Operations teams to support communication workflows and intake processes.
- Participate in quality assurance reviews and contribute to process improvements that enhance delivery accuracy and efficiency.
- Serve as a subject matter resource for OpenText Exstream Dialogue capabilities and support best practices following processes/procedures.
Requirements
- Bachelor’s degree in Communications, Marketing, Information Systems, or a related field; or equivalent combination of education and/or experience in number of years.
- 3+ years of hands-on experience with dynamic document creation within OpenText Exstream Dialogue, or other Customer Communication Management software.
- Workflow and knowledge of document compositions, style sheets, variables, rules, functions, tables, and document flow to determine best approach for coding options.
- Driver file mapping and understanding of how to map variables for use in document creation.
- Application analysis experience (unit testing).
- 1-2 years of working experience in advanced tables, AFP/PDF output creation, PDF-Pass through, language layer, multi-language output creation and double-byte (DBCS) application creation experience.
- Adobe InDesign, Illustrator, Photoshop, Acrobat experience preferred.
- Background working in regulated industries such as healthcare or financial services or with compliance-driven communications preferred.
- Use of communication platforms, content management systems, and workflow tools preferred.
- Knowledge of CMS, Medicaid, and Medicare regulations preferred.
- Background in marketing operations, fulfillment processes, and Agile methodologies preferred.
- Ability to work independently and collaboratively across cross-functional teams.
- Strong attention to detail, organizational skills, and ability to manage multiple priorities.
Benefits
- Health benefits effective day one
- Paid time off, holidays, volunteer time and jury duty pay
- Recognition pay
- 401(k) retirement savings plan with employer match
- Tuition assistance
- Scholarships for eligible dependents
- Parental and caregiver leave
- Employee charity matching program
- Network Resource Groups (NRGs)
- Career development opportunities
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