Oversee the operation for Banking and Capital Market.
Lead a team of Managers, ensuring efficient and effective service delivery, compliance with regulatory standards, and the implementation of best practices in banking service delivery.
Maintain metrics and reporting for senior management and committee presentations.
Support Clients Risk governance initiatives and working groups to facilitate alignment across key operational areas.
Support first line operational/business risk program to assess, measure, monitor, mitigate, and educate at-risk business units regarding risk operations for various clients.
Participate in implementation of new processes and procedures both internal and external due to regulatory changes and/or industry events.
Collaborate with stakeholders to confirm comprehensive and consistent practices are followed to allow for a successful oversight client operations program.
Perform incident reviews to identify control / process vulnerabilities and partner with various stakeholders to assess potential strategic / tactical remediation opportunities.
Lead, mentor, and develop a team of engineers, technicians, and support staff. Conduct regular performance reviews and provide training and development opportunities.
Oversee the commissioning of new WTP projects and the decommissioning of obsolete ones. Manage project budgets, timelines, and deliverables, ensuring projects are completed on time and within budget.
Identify areas for improvement in operational processes and implement innovative solutions.
Requirements
Bachelors degree in any stream must; Post Graduate/Masters in Finance stream preferred.
Minimum 14-18 years of experience in the operations management for US clients in financial services industry; preferably in Fraud/AML/Chargeback.
Demonstrate an understanding of various project management frameworks and requirements.
Strong at identifying key control points and providing an assessment.
Attention to detail, strong analytical, quantitative, and investigative problem-solving abilities; with the ability to make actionable recommendations.
Strong proficiency with Microsoft Office products, specifically Excel and PowerPoint.
Benefits
Willingness to travel as per need
Strong commitment to safety, environmental compliance, and quality standards
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