Assistant Vice President managing academic technology and learning systems at Southern New Hampshire University. Leading solution delivery, technology operations, and collaboration with academic partners.
Responsibilities
Lead an enterprise learning management system team including solution delivery and operations delivery of systems and services and support of business processes to help deliver academic programs
Partner with leaders across ITS for aligned vision around the end-to-end student experience to ensure technology solutions in the academic experience are cohesive in that journey
Align platform roadmaps for the LMS, virtual labs, and faculty apps to data architecture strategy, support and communication strategy, and business process architecture
Align with Business Technology Solutions leaders on solution delivery and operational standards to ensure operational practices across major technology platforms
Promote the technical roadmap to support continuous improvement and progress to the educational technology ecosystem from new features in the learning environment, data lifecycle management and support for analytics, and changing approaches to teaching and learning with advances in generative AI
Manage adoption, integration, configuration, and deployment for the full-spectrum solution portfolio necessary to ensure student learning
Promote partner adoption of learning technologies and manage analysis of platform and operational data to guide the continuous improvement of the learning experience
Lead large vendor relationships (LMS and faculty apps) and third-party software companies at the university level, while working with partners that manage other content and smaller third-party vendors and software/services
Lead internal communication strategy to provide regular updates, including executive level updates
Lead internal organization of 1Edtech-related activities, including engagement and coordination of partners
Collaborate with important partners across content strategy to support shifting content management and authoring capabilities across the academic portfolio
Manage a portfolio of products, services, and vendors that extend capabilities in the learning technology ecosystem beyond the LMS, including virtual labs, academic integrity tools, and other enterprise-wide academic technology tools
Coach people and product managers on building a positive work culture that collaborates with other university teams across both Agile and traditional project management approaches
Create viable business cases including effort and budget estimates, staffing information, sourcing information, and risk mitigation plans
Collaborate with teams responsible for strategies related to data, AI, analytics, infrastructure, and information security to inform on capabilities related to platforms and to align strategy and effort towards institutionally defined goals
Work with the portfolio management teams and project managers to objectively evaluate vendor delivery performance versus schedule, cost, and quality and provide feedback on a periodic basis to vendor
Other responsibilities as assigned.
Requirements
15+ years of experience in solution delivery and technology operations
Bachelor's Degree
Experience leading digital educational technologies and systems
Experience leading digital educational technology-focused teams
Experience promoting a culture of data-informed decision-making across delivery and operations
Experience developing management skills and general understanding of learning design and faculty management to supporting technology solutions for related business processes
Experience applying data to align solution delivery with our goals and streamlining operations
Experience in a University setting, supporting teaching and learning with technology.
Benefits
High-quality, low-deductible medical insurance
Low to no-cost dental and vision plans
5 weeks of paid time off (plus almost a dozen paid holidays)
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