About the role

  • VP of Service managing operations, customer satisfaction, and business growth at NextGen Security. Leading service department operations and ensuring excellence across the West division.

Responsibilities

  • Manage the service department operations to ensure customer satisfaction including business growth through marketing and customer visits
  • Oversee Service Management and Field Supervisors for the West division offices
  • Implement standards, processes, and procedures relating to service in the West
  • Oversee Service Coordinators for division, driving change and efficiencies when needed
  • Manage service contract and customer satisfaction
  • Establish and maintain subcontractor relationships around the country
  • Assist in sales process for new service contracts and requirements
  • Increase Service Revenues and Margins across the Division

Requirements

  • Bachelor’s degree in operations management or related field
  • 5+ years of experience in management, operations, and leadership
  • Previous supervisory/management experience

Benefits

  • Excellent customer service skills
  • Excellent oral and written communication skills
  • Positive attitude and commitment to integrity and company standards

Job title

VP of Service

Job type

Experience level

Lead

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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