VP of Service managing operations, customer satisfaction, and business growth at NextGen Security. Leading service department operations and ensuring excellence across the West division.
Responsibilities
Manage the service department operations to ensure customer satisfaction including business growth through marketing and customer visits
Oversee Service Management and Field Supervisors for the West division offices
Implement standards, processes, and procedures relating to service in the West
Oversee Service Coordinators for division, driving change and efficiencies when needed
Manage service contract and customer satisfaction
Establish and maintain subcontractor relationships around the country
Assist in sales process for new service contracts and requirements
Increase Service Revenues and Margins across the Division
Requirements
Bachelor’s degree in operations management or related field
5+ years of experience in management, operations, and leadership
Previous supervisory/management experience
Benefits
Excellent customer service skills
Excellent oral and written communication skills
Positive attitude and commitment to integrity and company standards
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