Design and implement standardized data models that can be adapted across multiple Operating Entities at client. Oversee data modelling initiatives, ensure alignment with organizational goals, and provide strategic guidance.
About the role
- Quality Evaluator responsible for monitoring and evaluating customer contact methods for quality standards. Contributing insights for program performance improvements at Concentrix.
Responsibilities
- Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email
- Reports results of evaluations to appropriate Business stakeholders
- Participates in calibration sessions/call listening sessions with Quality Leadership staff, Operations, Program Management and clients
- Participates in internal quality audits designed to improve overall contact quality
- Maintains strong program knowledge base
- Meet departmental productivity requirements
- Complete phone time to keep current on programs
- Support management focus on review of key drivers, metrics and operational processes
Requirements
- Bachelor's Degree in related field from a four-year college or university
- Less than one year of relevant experience preferred
- Effective communication skills, both written and verbal
- Proficient in Microsoft Office
- Ability to multi-task and meet timelines on deliverable
- Detail-oriented
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Quality Evaluator monitoring quality of inbound and outbound calls and customer contact methods at Concentrix. Supporting program performance improvements through evaluation and insights for stakeholders.
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