Quality Evaluator monitoring quality of inbound and outbound calls and customer contact methods at Concentrix. Supporting program performance improvements through evaluation and insights for stakeholders.
About the role
- Lead growth of IQVIA’s Biotech Solutions in APAC and oversee operational success of global study programs. Drive customer engagements and ensure project delivery excellence.
Responsibilities
- Lead continued growth of IQVIA’s Biotech Solutions in APAC.
- Oversee operational success of global study programs.
- Drive engagements with new emerging biotech customers across the APAC region.
- Manage APAC IQVIA Biotech project leadership teams for successful project delivery.
- Oversee P&L management ensuring optimal allocation of resources.
- Support quality, consistency and innovation in broader solutions.
Requirements
- Bachelor's Degree Health care or other scientific discipline.
- 17 yrs of clinical trials, clinical operations, and/or project management experience including 13 years experience in a leadership capacity.
- Broad knowledge and ability to apply GCP/ICH and applicable regulatory guidelines.
- In-depth knowledge of clinical research financial parameters and project financial tracking and accounting methods.
- Computer skills including proficiency in use of Microsoft Word, Excel and PowerPoint.
- Excellent written and verbal communication skills including good command of English.
Benefits
- Excellent leadership skills
- Excellent presentation skills
- Excellent organizational and problem solving skills
- Effective time management skills and ability to manage competing priorities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Quality Evaluator responsible for monitoring and evaluating customer contact methods for quality standards. Contributing insights for program performance improvements at Concentrix.
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