Hybrid Applications Engineering Manager

at Protolabs

• Job title: Applications Engineering Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $111,400 - $148,500 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Go
• Location requirements: Hybrid, Maple Plain, United States

About the role

• Applications Engineering Manager leading a team of Applications Engineers at Protolabs, supporting pre-sale technical operations. Responsible for team performance, customer solutions, and training.

Responsibilities

• Manage the performance of the Applications Engineering team by establishing and monitoring key metrics
• Provide ongoing coaching and training required to perform the duties of the roles within the Applications Engineering team
• Work closely with other Applications Engineering Managers to ensure the roles, priorities, metrics, and goals of the team align with the needs of the business and company goals
• Collaborate with cross-functional leaders in Operations, Sales, and Customer Success to ensure a seamless end-to-end process that supports the needs of the organization and delights customers
• Work closely with GTM partners to understand strategies and implement initiatives to support target-account growth
• Partner with Sales leaders as an integral part of the pre-sales, customer acquisition team to help drive revenue, increase close rates, and provide an excellent customer experience
• Establish and monitor key metrics on Go to Market initiatives and adoption, adjust coverage model as needed to optimize results
• Establish and monitor KPIs and SLAs to ensure performance to company objectives
• Communicate revenue opportunities and risks to sales
• Coordinate appropriate personnel to provide technical expertise at customer meetings, tradeshows, and plant tours upon request
• Coordinate with Sales leaders and trainers to provide personnel resources for development and facilitation of technical training for the Sales team
• Support extensions to Protolabs’ services through collaboration and participation in development priorities
• Manage development and upkeep of training material for onboarding, service enhancements and new service launch content, and execute on the delivery plans for team training
• Work with functional teams to address quality, process, and business issues in the Protolabs manufacturing environment
• Provide opportunities for individual development and career growth through training and project participation
• Conduct regular 1:1’s with employees to provide regular feedback on performance and goals
• Foster a positive culture of teamwork and performance
• Resolve issues diplomatically in a logical, non-emotional manner
• Responsible for Business Readiness activities and goals for Applications Engineering team
• Support customer-centric philosophy in all team communications
• Adhere to all quality and safety standards within the department
• Adhere to all company policies and operational procedures
• Perform additional tasks as assigned

Requirements

• Formal education preferred (BA/BS degree) with related work experience (Mechanical Engineering, Design Engineering, Manufacturing)
• Minimum 5 years experience as a high performing member of a technical, customer facing team in addition to 2-3 years of experience leading a technical team
• Proven ability to get positive results from a high-performance team.
• Proven experience leading through change
• Strong verbal and written communication skills
• Experience working with a CRM (e.g., Salesforce) and Microsoft Office Products
• Strong interpersonal skills, with an ability to build rapport and customer trust
• Demonstrated ability to use Q&A techniques to assess a customer’s situation to provide relevant solutions in the form of recommended 3D CAD model changes
• Ability to work in conjunction with a quota carrying sales team supporting the sales process
• Easily grasp the Protolabs manufacturing and business processes across the Factory and Network offering
• Solid understanding of mechanical design and the principles of designing for injection molding, 3D Printing technologies, sheet metal, and CNC machining
• Familiar with Quality Control inspection techniques and documentation methods
• Goal oriented and comfortable with meeting or exceeding clearly defined metrics
• Effective problem-solving skills.
• Strong sense of urgency, attention to detail and ability to be highly responsive.
• Self-motivated, positive attitude and able to work independently or in a team environment.
• Receptive to constructive feedback from supervisors, peers, and customers
• Ability to multi-task and prioritize work

Benefits

• Health Insurance: Traditional OR High Deductible plan
• Flexible Spending Accounts
• Health Savings Account (including employer contributions)
• Dental and Vision
• Basic and Supplemental Life Insurance
• Short-Term and Long-Term Disability
• Paid caregiver leave
• 3 weeks of PTO, plus Holiday Pay and Volunteer Hours
• 401k with company match and immediate vest
• Employee Stock Purchase Program at a 15% discounted rate
• Matching grants through Protolabs foundation
• And More!