AI Engineer responsible for designing and developing agentic AI applications at KION. Integrating AI and ML solutions into KION's software data ecosystem for operational efficiency.
About the role
- Executive Application Support Engineer in Technology at APA supporting critical business systems. Ensuring high availability and reliability through effective troubleshooting and collaboration in a hybrid environment.
Responsibilities
- Provide application support for critical business systems across production and staging environments, ensuring high availability and reliability.
- Troubleshoot, diagnose, and resolve complex application issues, minimizing impact and disruption to business operations.
- Monitor system performance, analyze log files, and track service availability using industry-standard tools and methodologies.
- Actively participate in incident, problem, and change management processes in alignment with ITIL best practices to maintain service quality and compliance.
- Collaborate effectively with business users, development teams, and third-party vendors to ensure seamless service delivery and issue resolution.
- Appropriately escalate issues and work collaboratively across teams to resolve incidents in a timely and efficient manner.
- Contribute to the creation and ongoing maintenance of internal documentation, runbooks, and knowledge base articles to support operational efficiency and facilitate knowledge sharing.
- Drive continuous service improvement by identifying recurring issues, analyzing root causes, and proposing automation or process enhancements to reduce incident volume and improve system stability.
- Assist in business case development, impact assessments, and change management activities.
- Perform any other related lawful duties that may be given by the Management from time to time.
Requirements
- Bachelor's degree in Computer Science, Information Technology, Software Engineering or related discipline.
- Minimum 4 years of experience as an Application Support, preferably in fintech, banking, or payment platforms.
- Familiarity with cloud platforms (AWS, Azure, or GCP) and application monitoring tools.
- Experience working in an ITIL-aligned environment is a plus.
- Familiarity with log analysis and debugging tools is a plus.
- Proven track record interfacing between business units and IT in complex, fast-paced environments.
- Familiarity with M365, MS Dynamics/CRM Systems, APIs, databases, and process automation tools is a plus.
- Domain knowledge in cross-border payments, remittance, or FX systems is also highly valued.
- Additional experience working with mobile apps is desirable.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Application Support Engineer ensuring stability, performance, and reliability of enterprise web applications at Alight. Collaborating with development teams and acting as a technical contact for business applications.
Application Security Engineer embedding security in Keyloop's application development lifecycle. Partnering with engineering teams to mitigate application - level risks and enhance security in software products.
Sales Application Engineer driving OEM business growth for sealing technology. Collaborating with clients to solve technical challenges while managing strategic direction in the Polish market.
Application Engineer developing and maintaining internal tools at Aeroflow Health using VBA and Microsoft Access. Collaborating with teams to improve operational efficiency through automation.
Application Engineer at AT&S handling technical matters for dedicated customers. Leading initiatives and maintaining system demands in the electronics supply chain with a focus on engineering.
Application Solutions Engineer at PANTHERx focusing on pharmacy applications and data systems. Responsibilities include SQL development, technical support, and optimization of data processes.
Application Support Engineer providing Level 2 support and monitoring for application stability. Collaborating with Engineering and analyzing logs within a modern SaaS company framework.
Application Engineer at Neural Concept, providing solutions for engineering challenges with AI and ML techniques. Collaborating with clients in automotive, aerospace, and energy sectors.
Application Engineer ensuring the smooth operation of business - critical applications at a financial institution. Collaborating on prototypes and technical standards in a hybrid working environment.