DS
DS SmithSustainability Manager
Sustainability Manager shaping sustainability strategy and engaging customers in North EMEA for DS Smith. Requires strong communication, sustainability experience, and collaboration with cross - functional teams.
About the role
- Ensure all product and service changes are embedded safely and robustly in line with Phoenix governance, while using customer feedback, research, and complaints data to validate propositions and identify opportunities for enhancement.
- Lead the development, design, and delivery of compliant customer proposition enhancements, owning both the proposition development process and roadmap within Client Services.
- Conduct product reviews across annuity portfolios, including bulk purchase annuities, and present findings through appropriate governance forums, ensuring all processes are technically accurate, compliant, and focused on delivering good customer outcomes.
- Act as an escalation point for complex technical and regulatory queries, supporting the technical team in resolving issues and ensuring scheme-specific technical matters are thoroughly assessed and addressed during onboarding to mitigate risk.
- Maintain up-to-date knowledge of the annuity market, including bulk purchase annuities, and share marketing and industry insights to help identify opportunities for competitive advantage.
- Review all customer documentation and product features to ensure clarity, compliance, and accessibility, while championing technical knowledge across the team by simplifying complex issues and promoting understanding.
- Build strong working relationships with our OSPs to provide oversight of proposition development and enhancements, produce MI, and represent the team at relevant governance forums.
- Demonstrate leadership by empowering your team, promoting collaboration, and fostering a strong, supportive working environment.
Requirements
- Excellent knowledge of defined benefit pensions, annuities and the bulk purchase annuity products
- Strong knowledge of the regulatory environment surrounding defined benefit pensions, bulk purchase annuities, and annuities more widely
- Excellent knowledge of market propositions in this space
- Experience in other regulatory or technical based roles in the annuities or pensions space would be desirable
- Previous experience working with complex defined benefit pensions and individual annuities would be preferable, with additional experience working with bulk purchase annuities being desirable.
- Ability to interpret and communicate complex regulatory, legislative, and technical issues in a clear, engaging way for both technical and non-technical audiences, including the Client Services Leadership Team.
- Skilled at translating complex legislation and annuity benefit structures into practical, customer-focused changes across propositions, services, and communications.
- Strong customer-centric mindset, with the ability to simplify technical concepts and ensure they are accessible and easily understood.
Benefits
- private medical cover
- 38 days annual leave
- excellent pension
- 12x salary life assurance
- career breaks
- income protection
- 3x volunteering days
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