County BH Manager overseeing county behavioral health initiatives for Integrated Services for Behavioral Health. Responsible for service delivery outcomes, financial performance, and growth in Southeastern and Central Ohio.
About the role
- Annuity Product and Proposition Manager enhancing customer-centric propositions for Phoenix Group. Collaborating across Client Services to drive product features and service enhancements to ensure competitiveness.
Responsibilities
- Ensure all product and service changes are embedded safely and robustly in line with Phoenix governance, while using customer feedback, research, and complaints data to validate propositions and identify opportunities for enhancement.
- Lead the development, design, and delivery of compliant customer proposition enhancements, owning both the proposition development process and roadmap within Client Services.
- Conduct product reviews across annuity portfolios, including bulk purchase annuities, and present findings through appropriate governance forums, ensuring all processes are technically accurate, compliant, and focused on delivering good customer outcomes.
- Act as an escalation point for complex technical and regulatory queries, supporting the technical team in resolving issues and ensuring scheme-specific technical matters are thoroughly assessed and addressed during onboarding to mitigate risk.
- Maintain up-to-date knowledge of the annuity market, including bulk purchase annuities, and share marketing and industry insights to help identify opportunities for competitive advantage.
- Review all customer documentation and product features to ensure clarity, compliance, and accessibility, while championing technical knowledge across the team by simplifying complex issues and promoting understanding.
- Build strong working relationships with our OSPs to provide oversight of proposition development and enhancements, produce MI, and represent the team at relevant governance forums.
- Demonstrate leadership by empowering your team, promoting collaboration, and fostering a strong, supportive working environment.
Requirements
- Excellent knowledge of defined benefit pensions, annuities and the bulk purchase annuity products
- Strong knowledge of the regulatory environment surrounding defined benefit pensions, bulk purchase annuities, and annuities more widely
- Excellent knowledge of market propositions in this space
- Experience in other regulatory or technical based roles in the annuities or pensions space would be desirable
- Previous experience working with complex defined benefit pensions and individual annuities would be preferable, with additional experience working with bulk purchase annuities being desirable.
- Ability to interpret and communicate complex regulatory, legislative, and technical issues in a clear, engaging way for both technical and non-technical audiences, including the Client Services Leadership Team.
- Skilled at translating complex legislation and annuity benefit structures into practical, customer-focused changes across propositions, services, and communications.
- Strong customer-centric mindset, with the ability to simplify technical concepts and ensure they are accessible and easily understood.
Benefits
- private medical cover
- 38 days annual leave
- excellent pension
- 12x salary life assurance
- career breaks
- income protection
- 3x volunteering days
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Associate Manager managing client relations and technical guidance in Private Equity for SS&C. Overseeing financial documentation and supporting junior staff responsibilities in a dynamic environment.
Full - time EMT, Paramedic, or LPN clinic manager responsible for oversight of health clinic operations at Medcor. Collaborating with stakeholders and ensuring superior health service delivery.
Clinical Study Associate Manager responsible for areas of clinical trial delivery for Regeneron. Collaborating with study teams and vendors to ensure project success.
Manager of Clinical Drug Supply for Regeneron, overseeing Investigational Product requirements for clinical trials. Collaborating with various teams to ensure timely delivery and compliance with regulations.
Clinic Manager at Medcor responsible for Burbank occupational health clinic operations and employee care. Leading medical services, managing clinic staff, and ensuring adherence to protocols.
Clinic Manager overseeing operational and clinical responsibilities in a worksite health clinic in Dallas, TX. Bilingual EMT, Paramedic, or LVN required with a focus on patient care and employee wellness.
Assistant Manager at Super Star Car Wash focusing on team management and operational excellence. Ensuring quality service and compliance in outdoor car wash environment.
Assistant Manager in training for Super Star Car Wash overseeing teams and daily operations. Passion for outdoors and strong leadership skills required for a dynamic work environment.
Assistant Store Manager overseeing rental operations and team management at SmartStop Self Storage. Ensuring seamless customer experience and operational efficiency in Etobicoke.