Analyst supporting Global Shareholder Services at Franklin Templeton. Drive operational excellence and enhance business processes in a hybrid work model.
Responsibilities
Support integration of new business elements and improve processes.
Define and implement critical workflows and controls.
Coordinate enhancements to business processes and represent business priorities.
Partner on change management for new initiatives.
Analyze and manage business data using modeling techniques.
Compile analytics, conduct research, and provide actionable reporting.
Prioritize business needs and communicate effectively with stakeholders.
Support policy development, quality reviews, and customer experience initiatives.
Provide peer feedback and share subject matter expertise.
Collaborate to develop processes for call center operations.
Research business objectives, identify risks, and propose solutions.
Assess risks, analyze impacts, and adapt to changing strategies.
Identify and leverage industry best practices.
Requirements
Bachelor’s degree or equivalent experience.
2–4 years in systems analysis, financial services, or technical projects.
Experience in mutual fund operations, transfer agent services, or recordkeeping is preferred.
Benefits
Three weeks paid time off the first year
Medical, dental and vision insurance
401(k) Retirement Plan with 85% company match on your pre-tax and/or Roth contributions, up to the IRS limits
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