Analyste Support Applicatif chez Consort Group, responsable du bon fonctionnement des applications de distribution de services. Interaction avec équipes techniques et gestion des incidents critiques.
About the role
- Application Analyst providing technical support for healthcare applications at Intermountain Health. Configuring, optimizing, and maintaining application solutions to support operations and user satisfaction.
Responsibilities
- Provide application and technical support by analyzing, diagnosing, and resolving incidents, issues, and problems in accordance with established service levels and department standards
- Works with stakeholders to gather, validate, and translate business and technical requirements into clear design and development specifications
- Configures, tests, installs, implements, monitors, and maintains common to complex systems, including applications, workflows, processes, and related hardware
- Documents current and future-state workflows and recommends technical and functional design solutions to support business needs
- Partners with external vendors to support third-party applications, including integration, implementation, troubleshooting, and ongoing support
- Serves as a project manager for small to mid-size projects involving multiple teams and completes related project management functions
- Collaborates effectively with peers, internal stakeholders, external partners, and vendors to achieve project and operational goals
- Adheres to documentation, change management, and configuration management standards
- Assists in the development and maintenance of testing plans and test scripts to validate system functionality, outputs, and integrity
Requirements
- 2 years of related work experience or actively working toward a bachelor’s degree with 4 years of experience in a related field
- Requires certification in one or more Epic applications and ongoing maintenance of certification
- Proficiency in Microsoft Office Suite programs, Excel (pivot tables), Visio, Project, PowerPoint, Word
- In-depth business and application knowledge and experience
- Knowledge of system analysis and operating systems
- Skilled in assessing needs and determining through documentation what the best approach might be
- Skilled at problem definition and data collection by establishing facts, drawing valid conclusions
Benefits
- We care about your well-being – mind, body, and spirit
- Generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness
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