Lifecycle Marketing Manager at Kittl managing email and CRM operations for user guidance. Focused on activation, feature adoption, and retention with measurable impact.
About the role
- Analyst responsible for managing contracting activities for pharma and mentoring team at Fresenius Kabi. Collaborates with management to improve efficiency in the contract process.
Responsibilities
- Creates and manages customer agreements for GPO, IDN’s and complex key accounts
- Works cross-functionally with the Commercial, Finance, and Legal teams on contract development, administration, compliance and reporting
- Develops implements, administers, and maintains the key contracts under area of responsibility including contract eligibility and contract pricing
- Develops and coordinates assigned account contracts, amendments, new product offers, contract implementation and maintenance including contract eligibility and COT review
- Manages pricing relationships between GPO contracts including Acute, Alternate, DSH, Retail and Committed contracts
- Works with Sales and National Accounts team to support and execute pharmaceutical support of contract strategies
- Redlines customer agreements in collaboration with internal team stakeholders (legal, contract marketing and NA)
- Responsible for leading RFI, RFP and bid submissions
- Generates monthly customer and sales reports with an emphasis on continual enhancements
- Conducts analysis to calculate customer rebates and penalties as outlined in customer agreements
- Manage and resolve customer pricing disputes
- Prepares and distributes ad hoc sales and management reports
- Responsible for the developing and maintaining content for the Contracts and Pricing Team Training Library and SOP’s
- Coordinates and provides training to new hires and cross functional partners
- Identifies and implements new processes to improve overall team efficiency and productivity
- Facilitates and supports cross-functional process improvements
- Facilitates and supports the implementation of process improvements in Contract Marketing
- Completes all training requirements, including all department-specific, compliance training, etc.
- Participates in any and all reasonable work activities as assigned by management.
Requirements
- Bachelor's Degree required (Advanced degree is a plus)
- 3-5 years’ experience administering contracts and customer agreements (preferably in the healthcare industry)
- Knowledge of medical device, hospital/pharmacy products and/or pharmaceutical industry contractual terms and conditions is strongly preferred
- Demonstrated business acumen and experience with customer agreements (preferably experience with GPO, IDN, and hospital and/or clinic contracting) is a plus
- Strong interpersonal, written, and verbal communication skills accompanied with critical thinking and problem resolution skills
- Strong attention to detail
- Intermediate to advanced skills with Microsoft Office applications (Excel, Word, PowerPoint, Access, and advanced skill set with Excel)
- Knowledge of ERP systems (SAP), CLM, CRM, Qlik and other database concepts preferred
- Demonstrated ability to prioritize and execute tasks in a dynamic environment
- Ability to work flexible hours and weekends to meet business/customer needs
- Able to manage and prioritize multiple complex projects with demonstrated time management skills as well as the ability to work independently
- Ability to work effectively with all employees and external business contacts while conveying a positive, service-oriented attitude
- Ability to maintain complete confidentiality and discretion in business relationships and exercise sound business judgment.
Benefits
- Medical, dental and vision coverage
- Life insurance
- Disability coverage
- 401K with company contribution
- Wellness program
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