HA
HarmonyCaresScheduling Analyst
Key role within HarmonyCares Medical Group managing provider schedules and patient engagement. Collaborating with various teams to ensure effective scheduling and communication of services.
About the role
- Prestar suporte técnico a aplicações, garantindo resolução eficiente de problemas
- Monitorar e gerenciar o backlog de chamados, assegurando que os tickets sejam tratados conforme prioridade
- Coordenar com fornecedores para priorização e resolução de chamados
- Acompanhar o SLA dos chamados utilizando dashboards internos
- Desenvolver e manter dashboards e relatórios no Power BI
- Conectar, transformar e modelar dados de diferentes fontes (Excel, SQL)
- Trabalhar com ferramentas de monitoramento e gestão de tickets
Requirements
- Ensino técnico ou superior em Informática, Redes de Computadores, Sistemas de Informação ou áreas correlatas
- Sistemas operacionais: Windows 10/11, Windows Server, Linux (básico)
- Pacote Office 365 e ferramentas colaborativas
- Active Directory, gerenciamento de usuários e grupos
- Ferramentas de acesso remoto: AnyDesk, TeamViewer, RDP
- Redes: TCP/IP, DHCP, DNS, Wi‑Fi, VPN
- ITSM: GLPI, Jira, ServiceNow ou similares
- Experiência em suporte técnico e gestão de chamados
- Experiência prática em Power BI (nível básico/intermediário)
- Habilidade em conectar, transformar e modelar dados (Excel, SQL)
Benefits
- Vale refeição (Flash Benefícios)
- Assistência Médica e Assistência Odontológica (extensível aos dependentes)
- Seguro de vida
- Previdência Privada
- Desconto especial em linha fixa, banda larga, TV e apps (oferta exclusiva da Vivo)
- Ambiente dinâmico, colaborativo e inovador
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
HA
HarmonyCaresScheduling Analyst
Scheduling Analyst developing strategies for patient engagement within HarmonyCares Medical Group. Collaborating with various stakeholders to enhance scheduling efficiency for home - based primary care services.
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