Complaints Analyst investigating and responding to customer complaints for Coinbase. Collaborating with legal teams and optimizing internal processes for a growing crypto platform.
About the role
- Analista de Atendimento de Projetos B2B I in Grupo RBS managing B2B client projects. Ensuring media project timelines and customer satisfaction in a collaborative environment.
Responsibilities
- Desenvolver e acompanhar o cronograma de entregas de mídia de projetos;
- Garantir as entregas de projetos comercializados;
- Garantir a satisfação total dos clientes B2B (marcas/agências), estimulando a renovação de contratos;
- Lidar com adversidades, avaliar e mitigar riscos e sugerir soluções;
- Estar em constante contato com executivos comerciais e demais times internos para alinhamentos referentes às entregas;
- Realizar reuniões recorrentes para tratativas referentes à condução dos projetos, verificação e acompanhamento das entregas;
- Realizar o atendimento e acompanhamento das entregas dos clientes com o uso de ferramentas de gestão de projetos;
- Criar materiais de pós-vendas recorrentes dos projetos e conduzir apresentações visando a recompra.
Requirements
- Ensino Superior completa ou em andamento em Marketing, Publicidade, Relações Públicas ou áreas equivalentes;
- Ter experiência em atendimento ao cliente, gestão de projetos ou pós-vendas para clientes B2B;
- Facilidade de relacionamento com diferentes *stakeholders*;
- Conhecimento em mídia e gestão de projetos;
- Habilidade em organização e relatórios de acompanhamentos de projetos;
- Experiência com ferramentas como PowerPoint e Canva.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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