Provide support to users with a focus on technical-operational assistance and business-related inquiries;
Gather requirements and assist with specifications for customizations;
Perform version testing and validations during ERP updates;
Deliver user training and produce supporting materials;
Act as a Key User, assisting users with the tool's usability.
Requirements
Experience with ERP Protheus (TOTVS), especially the Contract Management module, including maintenance of different contract types, revisions, measurements, and report extraction;
Protheus – Contract Management module;
Protheus (desired) – modules such as Purchasing, Inventory/Cost, Billing, Tax, Finance, Fixed Assets, Human Resources (Personnel Management), and Managerial Accounting;
Strong verbal and written communication skills;
Proactive problem-solving attitude;
Organized, detail-oriented, and collaborative;
Ability to quickly absorb system knowledge and area processes;
Experience supporting internal customers;
Knowledge of contractual and administrative processes;
Previous experience in temporary or transition roles.
Benefits
Meal and/or grocery allowance to cover market purchases and meals
Medical and dental coverage for you and your family
Pharmacy discounts through partner pharmacies
Childcare assistance in accordance with company policy
Gym membership discounts or partnerships to encourage exercise
Partnership with SESC for cultural and leisure programs
Educational partnerships for language courses, technology training, and online learning platforms
Payroll-deductible loans with attractive rates plus a financial education program
Corporate University and learning paths with content on technology, soft skills, market trends, and more
Employee referral program with potential rewards and bonuses
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