Business Banking Analyst at CIBC assisting clients with banking solutions and digital onboarding needs. Collaborating across teams to ensure excellent customer service in a remote environment.
About the role
- Analyst supporting Protheus ERP operations and managing contracts in a hybrid role. Involves user support, requirements gathering, and training activities for system utilization.
Responsibilities
- Provide support to users with a focus on technical-operational assistance and business-related inquiries;
- Gather requirements and assist with specifications for customizations;
- Perform version testing and validations during ERP updates;
- Deliver user training and produce supporting materials;
- Act as a Key User, assisting users with the tool's usability.
Requirements
- Experience with ERP Protheus (TOTVS), especially the Contract Management module, including maintenance of different contract types, revisions, measurements, and report extraction;
- Protheus – Contract Management module;
- Protheus (desired) – modules such as Purchasing, Inventory/Cost, Billing, Tax, Finance, Fixed Assets, Human Resources (Personnel Management), and Managerial Accounting;
- Strong verbal and written communication skills;
- Proactive problem-solving attitude;
- Organized, detail-oriented, and collaborative;
- Ability to quickly absorb system knowledge and area processes;
- Experience supporting internal customers;
- Knowledge of contractual and administrative processes;
- Previous experience in temporary or transition roles.
Benefits
- Meal and/or grocery allowance to cover market purchases and meals
- Medical and dental coverage for you and your family
- Pharmacy discounts through partner pharmacies
- Childcare assistance in accordance with company policy
- Gym membership discounts or partnerships to encourage exercise
- Partnership with SESC for cultural and leisure programs
- Educational partnerships for language courses, technology training, and online learning platforms
- Payroll-deductible loans with attractive rates plus a financial education program
- Corporate University and learning paths with content on technology, soft skills, market trends, and more
- Employee referral program with potential rewards and bonuses
- Group life insurance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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