AI Support Experience Manager driving performance and improvement in customer support at Bumble through AI tools. Focus on workflow optimization and team integration.
EG
Hybrid AI Offer Leader – Banking, Payments, Insurance, Retail, Life Sciences
Posted 3 months ago
About the role
- AI Offer Leader developing AI-driven solutions that transform customer engagement across industries. Architecting solutions in Banking, Insurance, Retail, and Life Sciences to enhance operational efficiency.
Responsibilities
- Partner with sales teams to co-create AI offers and support pre-sales activity
- Deliver presentations and workshops to CxO-level stakeholders, articulating AI’s business value
- Collaborate with delivery teams to validate solution feasibility and execution models
- Work closely with the AI CoE in India to design PoCs, demonstrators, and accelerators
- Architect industry-specific AI solutions in:
- Banking/Payments: fraud detection, credit scoring, conversational AI, compliance automation
- Insurance: claims automation, risk modelling, personalised offerings
- Retail: demand forecasting, customer journey optimisation, hyper-personalised marketing
- Life Sciences: clinical trial analytics, pharmacovigilance, patient engagement, R&D optimisation
- Ensure solutions align with regulatory frameworks (GDPR, PSD2, EU AI Act, Solvency II, healthcare regulations)
- Convert PoCs into repeatable offerings for cross-client adoption
Requirements
- Bachelor’s or Master’s degree in Computer Science, Engineering, Data Science, or related field
- Certifications in Enterprise Architecture (e.g., TOGAF), AI/ML, or Cloud platforms are a plus
- Extensive experience in Enterprise Architecture, Data & AI, or Digital Transformation
- Deep industry knowledge in Banking, Insurance, Payments, Retail, or Life Sciences
- Strong grasp of AI-enabled use cases such as fraud detection, hyper-personalisation, or patient analytics
- Familiarity with financial and healthcare regulatory landscapes (GDPR, PSD2, EU AI Act, HIPAA)
- Excellent communication, client engagement, and workshop facilitation skills
- Proven ability to work in matrix environments across global teams
- Exposure to AI platforms like Azure AI, AWS SageMaker, Google Vertex AI
- Knowledge of PoC packaging and offer development for enterprise clients
Benefits
- Collaborative working environment – we stand shoulder to shoulder with our clients and our peers through good times and challenges
- We empower all passionate technology loving professionals by allowing them to expand their skills and take part in inspiring projects
- Expleo Academy - enables you to acquire and develop the right skills by delivering a suite of accredited training courses
- Competitive company benefits
- Always working as one team, our people are not afraid to think big and challenge the status quo
- As a Disability Confident Committed Employer we have committed to:
- Ensure our recruitment process is inclusive and accessible
- Communicating and promoting vacancies
- Offering an interview to disabled people who meet the minimum criteria for the job
- Anticipating and providing reasonable adjustments as required
- Supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work at least one activity that will make a difference for disabled people
- “We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age”.
- We treat everyone fairly and equitably across the organisation, including providing any additional support and adjustments needed for everyone to thrive
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