AI Operations & Workflow Specialist at Roger, transforming dental practices through intelligent AI workflows and automation. Collaborating with teams to optimize efficiency and implement advanced solutions.
About the role
- AI Engagement Manager managing executive stakeholder relationships with enterprise customers for AI in dentistry. Driving revenue growth and ensuring client success in a collaborative environment.
Responsibilities
- Develop and maintain strong executive relationships with key client stakeholders to ensure long-term loyalty and satisfaction, leading ROI analysis, steering committees, and acting as a strategic thought partner.
- Partner closely with our Customer Success Manager to ensure smooth onboarding, training, and resolution of any issues, facilitating client success and satisfaction.
- Create and execute strategic account plans to identify and capitalize on opportunities for growth, ensuring the continuous delivery of value to our clients.
- Act as a client advocate, representing their needs and feedback internally as new products are brought to market.
- Drive revenue growth through the successful management of renewals, upgrades, and expansion opportunities within enterprise customer accounts.
- Exhibit precision in sales forecasting, ensuring reliable revenue predictions to support business planning and decision-making.
- Stay up-to-date with industry trends and leverage deep industry knowledge to act as a trusted advisor to dental professionals, guiding them through digital transformation in dental care.
- Attend customer meetings and industry conferences as required to strengthen relationships and represent VideaHealth.
Requirements
- 3-5 years experience in management consulting and/or as a customer success manager, account manager, or similar at a B2B SaaS company. Experience in health tech and/or AI applications is a plus.
- Excellent client management and relationship-building skillset, as exemplified by a history of acting as a strategic advisor to your portfolio of customers.
- Excellent messaging, positioning and presentation of information.
- Excellent negotiation, internal and external collaboration, and listening skills.
- Operational excellence and strong organizational skills.
- Strong business and financial acumen.
- Proven ability to manage multiple clients and projects simultaneously.
- Analytical skills to interpret data and drive actionable insights.
Benefits
- Competitive pay, equity and benefits.
- Fast-paced and collaborative work culture in which you can gain experience, grow your technical skills and work on a wide variety of challenges over your time with us.
- Agile organization where being senior translates to being a mentor and role model for others. We lead by example.
- Technical challenges on the leading edge of innovation where software and machine learning.
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