Hybrid AI Engagement Manager

at VideaHealth

• Job title: AI Engagement Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $120,000 - $160,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, New York City, United States

About the role

• AI Engagement Manager managing executive stakeholder relationships with enterprise customers for AI in dentistry. Driving revenue growth and ensuring client success in a collaborative environment.

Responsibilities

• Develop and maintain strong executive relationships with key client stakeholders to ensure long-term loyalty and satisfaction, leading ROI analysis, steering committees, and acting as a strategic thought partner.
• Partner closely with our Customer Success Manager to ensure smooth onboarding, training, and resolution of any issues, facilitating client success and satisfaction.
• Create and execute strategic account plans to identify and capitalize on opportunities for growth, ensuring the continuous delivery of value to our clients.
• Act as a client advocate, representing their needs and feedback internally as new products are brought to market.
• Drive revenue growth through the successful management of renewals, upgrades, and expansion opportunities within enterprise customer accounts.
• Exhibit precision in sales forecasting, ensuring reliable revenue predictions to support business planning and decision-making.
• Stay up-to-date with industry trends and leverage deep industry knowledge to act as a trusted advisor to dental professionals, guiding them through digital transformation in dental care.
• Attend customer meetings and industry conferences as required to strengthen relationships and represent VideaHealth.

Requirements

• 3-5 years experience in management consulting and/or as a customer success manager, account manager, or similar at a B2B SaaS company. Experience in health tech and/or AI applications is a plus.
• Excellent client management and relationship-building skillset, as exemplified by a history of acting as a strategic advisor to your portfolio of customers.
• Excellent messaging, positioning and presentation of information.
• Excellent negotiation, internal and external collaboration, and listening skills.
• Operational excellence and strong organizational skills.
• Strong business and financial acumen.
• Proven ability to manage multiple clients and projects simultaneously.
• Analytical skills to interpret data and drive actionable insights.

Benefits

• Competitive pay, equity and benefits.
• Fast-paced and collaborative work culture in which you can gain experience, grow your technical skills and work on a wide variety of challenges over your time with us.
• Agile organization where being senior translates to being a mentor and role model for others. We lead by example.
• Technical challenges on the leading edge of innovation where software and machine learning.