Firmware Manager leading development of NVIDIA's next - generation Networking firmware. Managing a skilled engineering team in a dynamic and innovative environment.
About the role
- Lead and manage the Aftercare department, ensure effective and efficient operations.
- Oversee and manage the aftercare process to ensure an excellent customer experience after move-in.
- Go through the defects, warranties, and repair timelines with customers and manage their expectation.
- Budget management, ensuring all spend is accurate and justified.
- Manage complaints and be the main point of contact when these are escalated within the Development team.
- Log, track and co-ordinate reported defects within the DLP. Maintaining accurate records of all interactions on relevant systems.
- Work closely with contractors organising meeting to make sure defects are being properly managed.
- Produce regular reports on aftercare performance, defect trends, and recurring issues.
- Report and monitor key performance indicators such as response times, resolution times, and customer satisfaction.
- Contribute to initiatives that improve customer experience and reduce warranty claims.
- Keep up with latest industry changes and legislation
- Implement new systems within the department and embed the processes.
- Conduct inspections on newly constructed properties to quality check these ensuring good property marketing.
- Conduct home visits assess, review and discuss defects or complaints made by customers in more detail and bring them to a satisfactory resolution.
Requirements
- Knowledge of NHBC standards and warranty provider requirements.
- Strong knowledge of new-build housing construction, materials, and defects.
- Excellent communication and conflict-resolution skills.
- Customer-focused with a professional manner.
- Ability to manage contractors and hold them accountable for quality and timeliness.
- Good IT skills (CRM systems, MS Office, snagging/defects software).
- Strong organisational skills, able to manage multiple cases simultaneously.
- People management skills and experience with the ability to develop a team.
- Full driving licence and access to own vehicle.
Benefits
- Salary from £41,562 up-to £46,202 per year depending on experience
- Social Housing Pension Scheme with up-to 10% employer contribution
- 28 days annual leave that increases with service plus bank holidays
- Option to buy and sell annual leave
- Training, development, and qualification opportunities
- Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers)
- Corporate health scheme membership
- Hybrid working with 2 days in the office per week
- Access to an Employee Assistance Programme
- Cycle to work scheme
- Local gym membership discounts.
- A team of trained Mental Health First Aiders who are available for colleagues to contact for support
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
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